Another topic that comes up quite often and I see alot of responses to in the past....
My first thoughts are to have the client check Spam and Junk folders within their email inbox of choice like Outlook etc. If this is an internal company email address and not something like Yahoo or Gmail, I would suggest two things....first try a test envelope to an externally hosted email such as a Yahoo or Gmail address. If that works then it could be the email from DocuSign is getting caught in a Firewall or Email Server setting possibly flagged as Spam/Junk becuase she has received several emails with similar content or attachments. I recommend the client creating a HelpDesk ticket to have them look at incoming email to the address. Past these thoughts, DocuSign Support could confirm if the email went outbound from DocuSign servers, which again leads you back to a Firewall/Email server issue.
They also may have changed their notification settings, which could affect what emails they receive. Here is a DocuSign article that list a few possibilities....https://support.docusign.com/en/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails
Post a resolution if you are able to find one.
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