Anyone else receive a fraudulent charge of $300?

Question

For several years we used Docusign but they started double charging our account and would not provide a resolution until the company involved..  It has been 4 years and we decided to try it again.  20 minutes after signing up for the $15.00 monthly plan, they added on a $300.00 charge that was NOT AUTHORIZED.  As soon as I put in my credit card for $15.00 personal monthly account they scammed me by adding some charge for something I did not authorize or sign up for.  Has anyone else had this happen? Does anyone have a way to actually contact them? Their customer service link sends you to a FAQ not an actual person.

Jenny.Martin · Accepted Answer

Hello ​@Wendieshomes,Thanks for reaching out here in the Docusign Community—great to have you here!We're sorry to hear about the billing issues, and thesituation isunderstandably frustrating.We’re here to help where we can, but because this Community space focuses on general guidance, anybilling inquiries and disputes will need to go through our Support team directly:👉Open a Support Case👉How can I request a phone call from Docusign Support?You can also usethe bottom part of the page, which allows you to submit a case without logging in to your account. Link:Get Support> More support options >I can't access my account > Other issues.If you encounter any challenges during this process, pleasesend me a private message with your name, email address, and account number. Here if you need us!Best,Jenny | Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

Wendieshomes · Answer

Unfortunately, it is almost impossible to speak to someone on your so-called support team. Since it’s all done with bots now and not real people, it is the most inefficient system I have ever used. What if you got an unauthorized charge20 minutes after signing up for a program. You may try everything just to get a REAL human to respond or refund the $300, right?

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