Back to Docusign.com
For several years we used Docusign but they started double charging our account and would not provide a resolution until the company involved.. It has been 4 years and we decided to try it again. 20 minutes after signing up for the $15.00 monthly plan, they added on a $300.00 charge that was NOT AUTHORIZED. As soon as I put in my credit card for $15.00 personal monthly account they scammed me by adding some charge for something I did not authorize or sign up for. Has anyone else had this happen? Does anyone have a way to actually contact them? Their customer service link sends you to a FAQ not an actual person.
Solved
Anyone else receive a fraudulent charge of $300?
+1- Newcomer
Best answer by Jenny.Martin
Hello
Thanks for reaching out here in the Docusign Community—great to have you here!
We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly:
👉 How can I request a phone call from Docusign Support?
You can also use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.
If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. Here if you need us!
Best,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
- Community Moderator
- Answer
Hello
Thanks for reaching out here in the Docusign Community—great to have you here!
We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly:
👉 How can I request a phone call from Docusign Support?
You can also use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.
If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. Here if you need us!
Best,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
+1- Newcomer
Unfortunately, it is almost impossible to speak to someone on your so-called support team. Since it’s all done with bots now and not real people, it is the most inefficient system I have ever used. What if you got an unauthorized charge 20 minutes after signing up for a program. You may try everything just to get a REAL human to respond or refund the $300, right?
- Community Moderator
Hello
Thank you for sharing your concerns. We sincerely apologize for the frustration you’ve experienced with our support.
To assist you further, could you please let us know if you have already submitted a support case? If so, please share the case number with us so we can follow up with the appropriate team on your behalf.
Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.