Deleting my Account

Question

Hey,Despite multiple attempts to cancel my account through your system, I have found it deliberately difficult to do so. This practice appears intentionally obstructive and constitutes a deceptive business practice and no it’s not a Free Account.I have already filed the GDPR request to have my account information removed and tried several times to remove my account. Please do not direct me to FAQ instructions on how to remove my account or downgrade subscriptions etc.. as I have already gone through those steps. I am the account admin so I am able to access the information but due to features you have in place to make it hard to remove/cancel subscriptions as well as remove my own account.So my question is where do I get my account removed that actually works or my subscription cancelled before I escalate this case further. Thank you.

Melanie.Panguito · Answer

Hello ​@Roland.Bweya,Thanks for reaching out, and welcome to the Docusign Community! I understand your frustration and apologize for the difficulties you've experienced attempting to cancel your account. It's clear that our current process has not met your expectations, and I regret any negative impressions. We’re here to help where we can, but because this Community space focuses on general guidance and self-service optionsnot working on your end,your inquiry will need to go through our support team directly:👉Open a Support Case👉How can I request a phone call from Docusign Support?Another way to open a case is to usethe bottom part of the page, which allows you to submit a case without logging in to your account. Link:Get Support> More support options >I can't access my account > Other issues.If you come across any challenges during this process, please don't hesitate to send me a private message with your name, email address linked to the account, and account number. Here if you need us!SincerelyMelanie | Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

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