Hello ​@yi ze,

Thank you for reaching out to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly:  Open a Support Case

If you are having trouble. We have a workaround that will help you open a support case and get the assistance you need:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. Here if you need us!

Sincerely,

Jenny | Docusign Community Moderator

If this helped, don’t forget to click “Best Answer”!

Hello ​@yi ze,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator