eSignature

What I wanted:I need to use both Remote Signing & Embedded Signing in a single DocuSign template (Single Signer). My goal is to redirect the user to a custom page once they complete the signing process, whether they sign through the flow page or via the email link I send for the signature in DocuSign.What I've already tried:I have tried implementing both BrandId (for remote signing) and ClientUserId (for embedded signing) in the same template. This approach is working fine for embedded signing, but I am facing issues with remote signing: The exception is thrown when using remote signing, and the user is not redirected to the custom page after signing. What I know:Signing Completed URLs can be set in In-session Landing Pages. In-session Landing Pages are an account-level setting, and these settings apply to all templates in the account.The Problem:I want to redirect users to a custom page after signing, but In-session Landing Pages work at the account level, meaning they impact all

Cannot input Canadian postal code into profile!There is no way to input the postal code- only American which is all numeric- Canadian involves numbers and letters. Key board presented for input only has numbers. Really?!

Hi, The correct button is not an option for me to correct an envelope. Can someone help me as I believe I had it previously?

i was charged double on my annual subscription renewal. i need the money refunded to my account. this happened when i first subscribed and nothing was done when i complained. it has happened again. please refund my money. thanks

I got a docusign I that I have no idea where it came from or from who? It seems to be in Spanish. I haven’t opened it yet. Question is should I open it? Is it safe to open it? What will happen it I open it? Should I just delete it? Can someone at docusign check it before I open it to see what it is? Help?

Hi.I want to test the signing process with digital certificates from the FNMT (Spain’s National Digital Certification Authority). I arrived here after reading the following article, but I don't see the "Select signature type" option when configuring the signature request recipients.I'm using a trial account to see if the DocuSign service suits my needs. Is there a way to try it out before upgrading to a paid account?Thanks in advance.Greetings,Carlos.

Hi there, My company was wondering what other companies do when they are testing out an envelope with KBA? Do you have some sort of test recipient that you have set up to use test KBA answers with? Or do you have to use your own email and answer your own KBA questions as the only option. Thank you.

I am sending envelopes to a large block of clients. I am having a non-deliverable issue with comcast.net email addresses. Even in the same envelope with multiple comcast addresses (all of which are good working addresses) some will go through and others will fail.I sent a client this morning it worked. I sent another envelope later to the same comcast.net email address and I get a failure delivery.Does anyone have any idea what is causing this and is there anything I can do to fix it?(this is my first time using Docusign.) 

After a signer completes a form and clicks Finish on the envelope, this message appears:  Is there a way to customize this confirmation message?

I have created documents in classic with radio buttons, but have not found where they are in the new version of the creator/editor.  Are they in the new version?

Im willing to apply for esignaturesStill difficult for me

I have been dealing with an issue where every day (generally later in the day) our account starts telling us that we have reached our envelope allowance. This shouldn’t be happening because we are on an IAM Professional plan. Each time I reach out to support I get something different. Sometimes its “a known bug that is being worked on”, sometimes its “a billing issue that will resolve in 24 hours”, sometimes its ‘throttling”. I have sent in 15+ service requests over the course of a month and a half with zero solutions. The service team will put me on hold for 30 minutes and tell me they are speaking with their ‘internal team’ and then they say their team was busy but they will call back…. and then I never get a call back… Has anybody experienced this issue, and if so how can I get it fixed. I wish the service team could actually help in any way shape or form. So frustrating.

I have been having a lot of clients state that they are not receiving the DocuSign email when I sent them an envelope to sign. The email is not in their Spam folder either. Anyone else had issues with this? 

With DocuSign it is possible to attach excels during signing, but during the process it transforms the excel into a document, is there a configuration that keeps the excel as an excel attachment?

I attempted to sign a document using my Portuguese ID Card; however, the system rejected it, stating that the new version of the card is not accepted. I contacted the other party to the contract to explain the situation, but they informed me that there is no alternative method for obtaining the signature and that the process via DocuSign is mandatory.I am unsure how to proceed, as it is not my fault that the system does not accept my ID card, which holds the same legal validity as the previous version.

I was sent a document for signature by a 3rd party. I opened the relevant link and uploaded my custom signature. I clicked the region to be signed. Unfortunately the image initials appear too small in the document.  Now every time I open the link it uses the same initials to sign and I can't change it. I tried to hover of the logo to get the change signature option but it doesn't show up. How do I resolve this issue?

Hello - We have a document that we would like to be able to route as follows, is it possible? Signer 1 - student, who uploads supporting docs Review/Possible signer - the form first goes to the Registrar. If no further action is needed, the Registrar will sign and close the envelope, But if further action is needed, the Registrar can route the form to the Curriculum Reviewer. The Curriculum Reviewer will make notes and sign and close the envelope. Everyone (including the Registrar) will be notified.Is this at all possible within Docusign?Many thanks,Jacob

We are unable to use docusign because it says our credit card has expired. We have updated it several times, we have an active credit. But the same error comes up. We have opened cases and requested call backs but no one is responding. We cannot use our account. Could someone please help or advise? The support service is terrible.

We are trying to remove the person’s name from the “Message from” part of the e-mail sent to users.  As an example, when the user first clicks the “Review Document” button from the e-mail, they get something similar to…  Right now, the person sending the envelop has their name and the company name shown.  How do we either get rid of the entire line or the name of the person sending it?

Hello -I used to be able to upload a pdf to an envelope and then apply a template or upon the upload it would automatically have a pop-up box appear asking if that was the template I wanted to use.  Now I don’t get the automatic template application and if I apply a template some fields don’t appear and others it seems are huge because the file is loading smaller than normal?  I’m perplexed.I no longer get the emails from DocuSign when my powerform has been completed either.

On the Standard Plan DocuSign, can i make text box in a template be / allow multi-lines?I cannot see that option on the left or right menus. 

I use the DocuSign template feature all the time and have always had a really good experience with it up until recently. Over the past few weeks I’ve noticed the template feature has been incredibly buggy. For example, I already have a template that I created last year that I’ve been using, but can no longer make the same basic updates without running into errors, basic edits such as updating a signatory name and email address or even replacing the document in the template (which the document can’t be deleted).  I also can’t even create a new template because I get an error message and the error messages often don’t make sense. For example, the error message in the attached is for the body description and I get this same error message whether I add text to the body or not.  I’ve even tried creating a template from a sent agreement by clicking “Save as Template” but all these issues still occur.  Would love for this to be fixed as I use this template feature often. 

Candidate filled in wrong details to the Compliance form (TFN / Superform), as admin we are unabel to edit the generated pdf to correct details.Whenever we try to edit the pdf it says, it is already signed.But candidate hasn't signed yet

Hi,I use DocuSign maybe once a year for a couple of signatures, so I usually subscribe for a month or two then cancel my paid subscription. I did not download my invoices prior to closing my account, and now I don’t have access to them and can’t create a case on the support site because I don’t have a paid subscription.How do I get my invoices?Thanks!

I sometime have to sign documents with just my name, and sometimes I have to sign with my name and a title afterwards, such as Trustee.  Does Docusign allow a signer to select which signature to use before I start signing a document?  If so, how do I set this up?Thanks.