Hi all, just started using DocuSign. I signed a document with a client in the room with me using the “in person signer’ function. I also entered the client’s email when prompted at the beginning of the session. However, the client’s email didn’t appear on the certificate once it was all submitted. Is this normal, or did I do something wrong?

This is an issue, as I then forwarded the client’s signed document to a third party, who rejected the document because it had no email of the signer listed anywhere, so their response was that they had no way of knowing who signed the form.

Any help would be appreciated.