eSignature

How can I change the default signature within a signing document. When I select the signature, I only have the option to Resize or clear. I was not given an option to adopt a signature. The bank requires an image of signature or freehand signing on keypad. However the document is automatically coming up with a written version of my name which the bank won’t accept.I have gone into my profile and removed old signatures so only signature available is my image signature now, however when the bank resent document, again I am not given the option to adopt a signature and it keeps coming up with a written version of my name.Help.

Docusign will not allow me to enter the following in order to “Start” the application: Please provide information for other participants needed for this document.I have complete other applications earlier this week and earlier today.  My mouse will not allow me to click in the box to type text.  Any ideas?

I have a 300 page pdf I send out to 60 people. They all need to sign off on the pages they are responsible for. I created a template to assign the signatures and check boxes for each signer via AutoPlace:Signer1 signature mapped to \s1\, Checkbox mapped to \cb1\Signer2 signature mapped to \s2\, Checkbox mapped to \cb2\etc.Signature works great, if they have 3 pages they need to sign they are prompted 3 times to sign.For checkboxes for some reason when they check the first box it automatically checks them all. Is there an option to make them check each box individually? The number of boxes per user varies. (I have the same issue with drop downs, they select 1 value, and they all get set to that value).

I receive reports (in pdf format) from vendors that were esigned via DocuSign. I am unable to submit these pdf reports to FDA electronically, since the pdfs are considered protected files (security settings or password protection cannot be activated). As a DocuSign user (I have both Part 11 and non-regulated accounts), is there a way that I can remove these protections from the pdfs, while retaining the signatures within the report? A colleague commented that the person who initiates a workflow, can remove the security settings from the DocuSign document, however I can’t find this feature in my DocuSign account. Appreciate any help. Thanks.

Hi everyone, I am desperate to download all my envelop reports from last year with details. Please help. The bot is not helping at all. Thank you

I can’t seem to locate a number or email to fix issues I’m experiencing with my mobile app.  Do they have one?

Hello,We have noticed regarding the forward completed envelope option, that this option is not available, even if the setting is unchecked.   So the option to “Forward” envelopes is not available as you can see in the below screenshot.Is it something we can select from the admin settings?Can someone assist us with the above? Best RegardsChristos

Hello, Is there a way to make it so the signers can’t download the DocuSign document? I just need them to sign and only I have access to download. Thanks,Sara

Hi DocuSign Community - I have a use case to see if anyone has any creative ideas on how I can solve it. We use DocuSign to send out quota and pay plan letters to our sales team. We request acknowledgement of these letters by signature from both the Sales Manager and Employee but we do not require sellers or sales managers to sign. In our current process if they do not sign before the letter expires, the letter is voided in DocuSign automatically. We are looking for a way to avoid having letters voided due to inaction. Is is possible to to not have the letter void or have a checkbox auto-checked saying something like “due to inaction on this document, it is assumed that the quota and pay plan assignment have been reviewed and acknowledged” to keep this document readily available. I’ll take any creative ideas to help us with this! Thank you!

Hi there, 2 questions. First one, pretty sure the answer is no, but there may be a work around. I have a bulk list to import (I’m fine with the CSV and importing). I got name, email, role and the company name. For some, we don’t have any name listed only a generic email like info@company.com. Is there a way to leave it (the full name) blank (I’m guessing not as I get an error message after import and I need to clear them invidually) so the enduser signing the Document input his name without us having to populate manually all the missing ones. That would save us a lot of time for those cases. I know it may look like a mass mailing at random targets, but it is not. I was provided with a list from our CRM that did not grab the names for whatever reason (I was not behind that exportation so I am unsure how they did it and the process to get a new list will not be worth it). Second one. In a bulk import, is there a way that an ECF be also used in the document (DCF)? Meaning that the bulk im

We received a contract on the 20th of the month with a start date of unknown, we then got sent a new link from Docusign a few days later with a “supposedly” amended start date. Are we able to find out what the original start date was ? or if there was a change made ? 

Is there any way to stop the "Your document has been completed" auto email notifications from being sent to some of the recipients (but not all recipients) when using a template? Not all the signers need a notification, and I really do not want to clutter senior executives' inboxes. How can I turn off the auto notification for two of the multiple signers in my template? MTIA!

Hi everyone, I started a trial a few months ago and didn’t have time to try it out. Anyone know if there’s a way to extend, or start a new trial? Thanks!

If a resend an envelope that has a signing order and has already been signed by previous approver and I need to resend to the approver in turn… will it be send to all approvers or just the ones pending? pls advise.

I’m trying to sign an insurance document that was sent to me and I keep getting“Warning System Error: Your DocuSign request cannot be processed at this time.Click the 'Back' button to return to your DocuSign session. If you continue to receivethis error, please visit our Support Center.Error Time: 9/18/2024 7:59:14 AM (9a81cbd6-bc8b-4661-bd0f-0a1829116fe1)”Googling it gave me only one real search result: one post here from a month ago, but there was no follow-up on it. I’ve tried everything suggested in that post (different browser, deleting cache/cookies, different computer, a VPN, my phone through the cell network, etc.)Any help would be appreciated

Hi There,I need to download completed envelopes and wondering if DocuSign retrieve is available on my Business Pro Plan? Kind Regards, Mo

I am looking to update a hidden (white text) field we use on the back end for document storage based on dropdown user selection. I need to use a single “Doc ID” field, the hidden one, so I’m not sure how to use conditional logic. The data label on my hidden field must be “Doc ID” for the next downstream action to take place. If I have multiple “Doc ID” fields, they will all have the same value. In the snip below, the user selects the document type they’re attaching in box 1 and I want box 2 to populate with the corresponding Doc ID. The “crosswalk for test” box shows user selections and Doc ID. Any ideas how to accomplish this?  

Attempting to connect my esig account to Google drive.  I receive the msg:This app is blockedThis app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.Google Drive does not show up under “connected apps” yet when I go to my google account I see:Whats going on here and how do I complete the connection to Google Drive?  thanks.

I’ve been using Docusign for months, with a paid account.  I went on vacation, came back, and all of my documents and previous records are gone.  It now says I have a freebee account.  I have no idea what happened.  Help!

Hi all! I've created a free account to test DocuSign before I get a paid subscription, it should be the 3rd day of usage out of 30, I sent 4 envelops and now it says that I no longer am able to send. Do any of you know what's going on? Thanks!

Hi team,One of our clients is not getting the option to complete the envelop.Kindly look into this matter as it is very urgent.Thank you.

My document ID name shows a middle name that’s not mine the signature doesn’t. How do i delete the middle name ? There’s no middle name on my user profile and settings. Pls help

unable to see the TEXT type in the Pre-fill Field Types when designing a template. i can see only one type: LINEat the time of sending the agreement off to signing, we’d like to fill some values at the last moment, like amount of investment, etc. for that we created custom fields, but those are still not what we want. custom fields still do not serve our purpose as they create a back and forth while sending the agreement. we want the Pre-fill Field Types fields that allow us to fill in the values at the time of sending the document to the investor (as all investor has different allocation amounts). and I’ve read this article here - Sometimes a sender needs to fill out fields before sending but doesn't need to sign the documents. In these cases, pre-fill fields enable senders to fill out their fields before sending. The values the sender enters are burned into the documents for the recipients to see. This topic defines the available pre-fill fields…. but hey, i still can’t see the TEX

Under my developers account, I have a rule setup that after the completion of an envelope, send a different one to continue the hiring process.  The 2nd envelope never gets sent.  Any relation to the fact this is in the developers account?  Or is something not setup right?  Thanks. 

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