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  • February 16, 2024
  • 2 replies
  • 118 views
L
Newcomer
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I sent a DocuSign to a parent and when mom went to sign, her ex-husband’s signature showed up.  I’m not sure how this happen as I only added mom’s name and email.  

Best answer by David.Schmitz

@Lori Garcia One of the likely possibilities is the Recipient and the ex-husband at one time shared a DocuSign account that used the email address for both individuals and that may have a default signature setup. Have the user review the following and check the DocuSign account to remove any unnecessary or invalid Signatures.

https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE

2 replies

D
Hero
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@Lori Garcia One of the likely possibilities is the Recipient and the ex-husband at one time shared a DocuSign account that used the email address for both individuals and that may have a default signature setup. Have the user review the following and check the DocuSign account to remove any unnecessary or invalid Signatures.

https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE

C
Community Moderator
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Hi @Lori Garcia,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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