error message, "EnvelopeLock is not using a scratchpad."

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trying to end correction mode and this comes up:

EnvelopeLock is not using a scratchpad.

eSignature

N

nathaly.mongeAnswer

Docusign Employee

Hello @seanhmoretti ,

Welcome to the DocuSign Community and thank you for posting your concerns!

I’m sorry to hear that the system is not letting you correct the envelope, I understand you are getting an error when trying to.

Can you try the following? At the top of your browser copy the link and then past it in another window and try again.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @seanhmoretti ,

Welcome to the DocuSign Community and thank you for posting your concerns!

I’m sorry to hear that the system is not letting you correct the envelope, I understand you are getting an error when trying to.

Can you try the following? At the top of your browser copy the link and then past it in another window and try again.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

N

nathaly.monge

Docusign Employee

Hello @seanhmoretti ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.