Can't send document

Question

I just upgraded my plan. Why can't I send a document for signature

Tbird4real · Accepted Answer

Apologize Christopher, and thank you for your response! I should have followed up myself to say it was a simple as rebooting my system to unlock my account, when it would not do so from refeshing DocuSign’s Url. However, I am sure some others may be able to troubleshoot from your excellent references. Thanks! Tom

Christopher.Alpizar · Answer

Hello @Tbird4real,Thank you for reaching out here in the DocuSign Community.I apologize for the inconvenience that this might cause you, I know the importance of having the ability to send envelopes; I understand that you have upgraded your plan but do not have the option to send envelopes.Are you having any errors showing up?Are you the only user on the account?Could you provide more information about this?Have you tried the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againPlease try the Alternative Signing MethodNote: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.Compare eSignature plans & pricing.Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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