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Docusign Maestro

Find answers to your Docusign Maestro questions.

  • 149 Topics
  • 425 Replies
149 Topics
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Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can we disable to show/download certificate of completion to specific signers who're not members of the account?

Hello! Is it possible to disable "show certificate of completion" only for specific signers? For example, is it possible to configure an envelope to meet the following two requirements? Allow Signer1 (a member of the account) and Signer2 (Not a member of the account) to show the certificate of completionNOT allow Signer3 show the certificate of completion

1232
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
What is an In Person Signer?

What is an In Person Signer?

3471
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I want to send an envelope to two signers with multiple documents to be acted upon. Some need to be signed by both and some individually - is it possible to make specific documents visible to individual signers?

I want to send an envelope to two signers with multiple documents to be acted upon. Some need to be signed by both and some individually - is it possible to make specific documents visible to individual signers?

261
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
how to remove the label that says Docusigned around the signature?

how to remove the label that says Docusigned around the signature?

1801
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I am the admnistrator on our account. I cannot find the Auto-Navitagion to change the setting to Navigate Blank Required Fields. From what I have read this will prevent recipients from having to scrolls through all the radio buttons in a group afte

I am the admnistrator on our account. I cannot find the Auto-Navitagion to change the setting to Navigate Blank Required Fields. From what I have read this will prevent recipients from having to scrolls through all the radio buttons in a group after one

991
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
"There was an error saving one of your recipients"

There is an obvious difference between ID Verification used for opening a document, and setting a signature type for the actual signing. We would like to use both in certain cases; how can I resolve this?

12931
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
HI, i cannot create an envelope or create a template, some option are missing, what can be wrong?

I should have the option to Send an envelope ....

4512
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I want to cancel my subscription to Docusign as soon as possible. Please let me know how to do.

I have to close my account in Docusign for a while. That's why I want to close my account until I will come back. It will be appreciated if you let me know it.

1872
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If we close users from DocuSign portal, does it also free license associated with that user?

If we close users from DocuSign portal, does it also free license associated with that user?

921
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
When somebody has not got his own mobile, how can he or she sign a document in Docusign from his or her computer?

When somebody has not got his own mobile, how can he or she sign a document in Docusign from his or her computer?

3111
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I accidentally put my signature on my clients form. How do I clear my signature off that form?

I accidentally put my signature on my clients form. How do I clear my signature off that form?

501
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is there a simple and fast way to initial /sign on several pages (>100) without having to click on the +100 pages one by one?

We have documents of >100 pages that need to be signed by 3 parties. Now we put the initial for every party on every page separately. Is there a possibility to select all pages and then only have to put the initial once per party?

2923
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to drop and drag esignature fields?

How to drop and drag esignature fields?

2681
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is it possible to have stamp on each page (for example I have 100 pages) by batch, instead of stamping one by one?

Is it possible to have stamp on each page (for example I have 100 pages) by batch, instead of stamping one by one?

2821
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Group signature and individual signature on separate pages

Hi, I have an agreement that needs to be signed by multiple people. The document contains a signature page for all to sign as well as an exhibit that is individual to each signatory and the information completed on the exhibit should not be seen by the others - its personal to each signatory. Is it possible to send out one document to all the parties that will allow me to receive back the completed signature page with all signatures and individually answered exhibits? I'm assuming the response will be "you need to send separate documents to each person", but hoping there's a way to do it in one shot. Thx!

1141
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I delete an old recipient email address?

Occasionally, those to whom we send docs for esignature change their email addresses, or have multiples. How do you delete those you no longer need so you don't send to them inadvertently?

542
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

10668
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I add an initial and signature requirement to a pdf document?

How do I add an initial and signature requirement to a pdf document?

2101
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Why is my signing date wrong?

Hi! My client signed the contract last night on 3/1/2022 but the date that appeared was 3/2/22. This has never happened to me before and I need to correct it. I'm thinking my account defaulted to EST instead of PST and since he was signing at 10PM, it fell int the next day. Can you confirm? I've been in settings trying to figure out how to change it and I'm stumped. Stumped and frustrated that I sent this contract with the wrong signing date. 😮 Thank you!

12551
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted. Please help.

I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted.Please help.

791
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Does DocuSign support checking for unique template names?

Is there a way to validate during template creation that the template has a unique name within a folder or an account? Ex. A template with the name "Template 123" already exists so no other template can have that name. I didn't see this feature available on the website or the API but I wanted to double-check in case I missed something. Thanks!

111
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is Docusign affected by the CVE-2021-44228 log4j vulnerability?

Is Docusign affected by the CVE-2021-44228 log4j vulnerability?

555
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I have a template that I have been using and shared with employees with no problem. Yesterday all the DocuSign boxes and signature/date fields totally disappeared. Does anybody run into this problem and what is the solution?

I have a template that I have been using and shared with employees with no problem. Yesterday all the DocuSign boxes and signature/date fields totally disappeared. Does anybody run into this problem and what is the solution?

1066
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Does the IRS accept W-9 Forms that have been signed in DocuSign?

I was able to upload the current IRS W-9 Form (https://www.irs.gov/pub/irs-pdf/fw9.pdf) and the fields populated in DocuSign, but before I sent these out I wanted to check and make sure the IRS accepts DocuSigned W-9's.

3911
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If I were to resend an envelope after one of the signers signed, would it start over and require that first person to re-sign?

If I were to resend an envelope after one of the signers signed, would it start over and require that first person to re-sign?

1651
C
Docusign Employee

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