I've made a typo on an addressee/client's email address and now it keeps autopopulating to the incorrect email address. Is there a way I can correct this so it autopopulates to the correct email address? where can I change the email address and save

Hi,

Thank you for reaching out here in the DocuSign Community. 

Whenever you use a new email address the application will save it for future use as a contact.

You can manage your contacts under My preferences> Address Book.

https://support.docusign.com/en/guides/ndse-user-guide-manage-contacts

Feel free to let me know if you have any follow-up questions and I will look into them as soon as possible.

Best regards, 

Alejandro R. 

Community Moderator. 

PERFECT! Thanks so much!!!

This is not my experience. My client changed his email address and, even though I have sent out new docs for signature, every time I have to remember to change it from his old address. VERY frustrating. It doesn't appear that I have access to my address book to permanently edit.

I had the same issue and changed my client's email address. When I send a document it automatically populates with the wrong email address. I haven't been able to fix the problem. Help.

Hi,

Thank you for letting me know of this situation.

If you have followed the steps mentioned above without any positive results, it would be best for you to open a support case so we can take a closer look at your issue.

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

Please click "Select as Best" below if you found the answer to be a valid solution to your issue! 

Best regards, 

Alejandro R. 

Community Moderator.