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How to get rid of DS frame around signature?

  • 22 March 2022
  • 5 replies
  • 209 views

I have found topics regarding this, but something seem to have changed as I can't find option to "do not add frame" now. I've signed today 2 documents without frame on mobile app, then tried to sign 3rd one on MAC via website and this one has DS frame around signature 😞 This frame now shows both on MAC and mobile app. Maybe I can't get rid of frame cause of free trial version? Thanks!

Hello,

Thank you for reaching out here in the DocuSign Community.

You will need to go to the signing settings in the "Settings" tab in your DocuSign account to make the changes in the "Selected formats will be applied to all signatures" this option controls the appearance of signatures for signers.

You will have two options:

  • Add DocuSign frame: A frame with extra information is placed around the signer’s signatures and initials to make it easy to recognize the signature was created by DocuSign. This extra information appears on the documents, including the Certificate of Completion, sent from the account. Note: The frame is not applied if the signer is using the DocuSign mobile app to sign.
  • Do not add frame: Only the signer’s script name or initials are shown.

In case the options are greyed out you will need to create a case with DocuSign support to confirm if this can be enabled in your account.

Please let us know if you need further assistance.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

  

Best regards,

Christopher | DocuSign Community Moderator

Hello,

feels like I'm quite idiot. Tell me, where it is?

I'm gonna go other signing app if I cant get rid of these f... frames.

best regards

ss2ss1

Hello,

Thank you for reaching out here in the DocuSign Community.

It seems that the option is not enabled in your account, it should be between the date format and the envelope delivery options, you will need to create a case with DocuSign support to confirm if this can be enabled in your account, you can also call at US/CA: 1-866-219-4318 or 206-965-8590

Please let us know if you need further assistance.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

  

Best regards,

Christopher | DocuSign Community Moderator

Is it possible that this is not enabled for me due to trial version?

So to get rid of frames = paid subscription?

best regards

Hello,

Thank you for reaching out here in the DocuSign Community.

Yes, the trial version limits the features that are available.

Please let us know if you need further assistance.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

  

Best regards,

Christopher | DocuSign Community Moderator

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