If we close users from DocuSign portal, does it also free license associated with that user?

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Community Expert · Accepted Answer

Hi,Thank you for reaching out to the DocuSign Community.Closing users does free up the license associated, so you can add new users to replace them. Keep in mind that when closing a user, it will affect access to certain user data in your account; Envelopes, Custom Tags/Fields, Templates, and Scheduled Reporting.You might find the following information useful:https://support.docusign.com/en/guides/ndse-admin-guide-usershttps://support.docusign.com/en/articles/What-Happens-to-a-Users-Data-Once-the-User-is-ClosedPlease let us know if you need further assistance. You can always create a case to have a Support agent work the case with you.https://support.docusign.com/en/contactSupportIf you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Rebeca | DocuSign Community Moderator

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