Help Forums

Morning,Hoping someone can help me out.I’m currently getting the below response when making the call “envelopesApi.CreateEnvelope(accountId, envDef)”:{"Error calling CreateEnvelope: {""errorCode"":""AUTHORIZATION_INVALID_TOKEN"",""message"":""The access token provided is expired, revoked or malformed. Authentication for System Application failed.""}"}I’m providing a valid access token to the call, and had previously had this working when using the link https://developers.docusign.com/token-generator/ to generate the Token for me while testing. When moving to automatically generate the token, the token provided is no longer working. Please see my code below for the whole process, I’m storing the the details in an object to access them, if these details are required please let me know:     Private Sub SendToDoc

I have a complex webform with several fields, each with their own list of dropdown and rules. Is it possible to copy and paste a field in the webform so I dont have to re-type each dropdown item? This way , i would already have the dropdown and only need to edit the rule.  

I received an e-mail from a person I do not know. It was in reference to a Paypal account payment for bitcoin that included a DocuSign notice. I wanted to speak to a customer service rep for fraud detection. I am unable to find any phone numbers available. This is terrible, or actually non-existent, customer service. Please send me a phone number so I can find out how bad a situation this may be.

Sometimes it's the small things—like a missing field or a mismatched value—that end up derailing an entire agreement. In our latest blog post, we show how to build a custom data verification flow using Docusign’s Connected Fields API with extension apps. This solution combines two key components:• A connected fields extension app to verify data against your system of record• A Connected Fields API integration to send envelopes with verifiable fieldsTogether, they help turn NIGO (Not In Good Order) delays into STP (Straight Through Processing) wins.👉 Read the full blog: From NIGO to STP: A developer’s guide to custom data verification and the Connected Fields API. 

I added a new user to my group (I am an Administrator).  She was able to access it yesterday, but today, her account is closed.  I did not close it, nor did she.  How do I stop this from happening.  She was added to a valid group with is used by others.  

My documents require a series of signatures for compliance purposes. Occassionally, the CFO will reassign to his delegated signer whose required signature immediately follows the designated signature.This designated/assigned signer says they are not offered a second opportunity to sign where required.How can I allow mobile access to signing for this individual who gets assigned as delegated signature, immediately followed by their assigned signature.They have responded saying they cannot get the second signature placed, even after I resend the document.

Based on the documentation, I should be able to access my billing history and invoices through Admin > Plan and Billing, using this URL: https://apps.docusign.com/admin/billing but mine in empty and I need access to previous invoices. Since I downgraded my account to fremium since then I also don’t have access to support in order to open a new case. Is there a workaround available? Thanks in advance

Dear DocuSign Inc.,I am writing to request a refund for an unauthorized charge to my account.On December 12, 2024, I canceled my Standard subscription, and I received an official DocuSign Order Confirmation email confirming that my account had been converted to a free plan.However, on the same day, December 12, 2024, I was charged USD 48.49 by DocuSign Inc. Additionally, I incurred a foreign transaction fee of approximately USD 1, bringing the total charge to USD 49.49.As this charge was made after the confirmed cancellation of my subscription, I kindly request that this amount be refunded as soon as possible.Please contact me at your earliest convenience regarding this matter. My email address is: ************************Thank you for your prompt attention.Best regards,P.J.

Hello all, I am a developer using the eSignature API (specifically the Envelopes API) to construct Envelopes from multiple Composite templates.My goal: I have a use case where I need to download a specific document from a signed Envelope. I want to understand the best / most efficient way to accomplish this. After taking a look at the API documentation, I see that the only way to download a specific document from an Envelope is to use the EnvelopeDocuments:get API, which requires passing in the documentId. I also know that despite specifying unique documentIds in each composite template, the documentId field is not guaranteed to stay the same as the envelope assigns new values to avoid any potential collisions. (See Referencing ID values

We’re facing occasional timeout issues in our Production environment when connecting to the DocuSign API.The issue doesn’t happen every time but occurs randomly, with some DocuSign responses taking 5 to 6 minutes, causing our system to time out.We’ve verified that the issue is not related to our system's overall execution time, but specifically to the time it takes to receive a response from DocuSign. var envelopesOptions = new EnvelopesApi.ListStatusChangesOptions{ fromDate = DateTime.UtcNow.AddDays(-Convert.ToInt32(envelopeRequest.SendDay)).ToString("MM/dd/yyyy"),  folderIds = envelopeRequest.FolderId,  searchText = envelopeRequest.SubjectWord,  include = "recipients"  include = "custom_fields",  status = " completed " };The above-mentioned code is used to filter envelopes within a 1-day period using ListStatusChanges. We are getting more than 30 envelopes. After that, we take only those with loan subjec

I downloaded the DocuSignSample and put in my developer credentials and it fails with: javax.xml.ws.soap.SOAPFaultException: Response was of unexpected text/html ContentType.  Incoming portion of HTML stream: <html><head><title>Object moved</title></head><body><h2>Object moved to <a href="/API/3.0/Member/Error.aspx?aspxerrorpath=/api/3.0/api.asmx/">here</a>.</h2></body></html> I am using an end point of:  "https://demo.docusign.net/api/3.0/api.asmx/";I am not sure if my issue is the end point or something about my account. I am see help for other APIS, but not the  CredentialSoap used in the code. 

Hello All,  Do you have idea how the URL is setup for migrating security appliance from one server to another? We at our organization are quiet struck to find the way to set this URL. have referred lot’s of guides but of no help.

We want to use DocuSign to sign HR documents in our organization. Is it mandatory to onboard a certifying authority to partner with DocuSign to make the documents legally admissible?How is using eMudhra different from using eKYC by Aadhar?How can we onboard Aadhar eKYC?If we can complete authentication through eKYC Aadhar - and then get the document signed - will it be legally admissible as per IT act of India 2002?

Hi guysI have started working with CLM implementation and I have built a workflow that can generate several contracts that follow a standard flow. This workflow have task that can be assigned to different task groups depend on who started it and details from the form.Because of it I have to find a way to reference different task groups in the same steps. Can I put them in a variable?? If the answer is yes, how do I do it? Please forgive my poor english.Thanks!

This is the screenshot of an email I received in my yahoo mailbox.It appears to be from PayPal vis Docusign. But as you can see the “To Field” is “voldingz@jadevortex.cyou”. It is clearly not my yahoo email address. Also, the so called “paypal customer care” email is “v.15.gen.4operational@gmail.com”. It is clearly not from Paypal either.I wonder if this is someone created a random account on Docusign with a Gmail address and sent phishing emails VIA DOCUSIGN? Or just pretended to send emails from Docusign’s server?I also posted the raw email below the screenshot. 

Hello all,We have a button on our Salesforce Opportunities that redirects us to a standard Docusign page to generate the contract and get it into Salesforce files.Our button calls this url, providing the template id:{!URLFOR('/apex/dfsle__gendocumentgenerator', null, [sId = Opportunity.Id, templateId = 'a1OAZ0000007wXM2AY', recordId = Opportunity.Id, recordName = Opportunity.Name, title = 'Contrat'])} Once clicked, the contract is being generated and when we get back on our Opportunity in Salesforce, we can find the file related (pdf).   Our need is to replace that manual action using apex by calling Docusign API to generate and store it as file on the Opportunity. I have checked on forum, but did not find an easy to integrate solution, what would you recommend please? NB: We dont need to sign the contract, just to generate it   Thanks for your help!

Hi DocuSign Community,I have a requirement where, whenever an envelope is sent through DocuSign, the recipient currently sees "docusign.net" as the sender's email domain (e.g., dse_demo@docusign.net). Instead, I would like the recipient to see the actual email address of the person who sent the envelope (e.g., john.doe@example.com).Here are my questions: Is it possible to achieve this using DocuSign APIs? Specifically: Can we dynamically provide a unique sender email address for every envelope we send through the API? Can this email address replace the docusign.net domain so the recipient sees the actual sender's email in their inbox? If the above requirement is not possible, what are the recommended solutions to achieve better sender identification and transparency? The goal is to provide better transparency

Hi,I’m trying to add a digital signature by forwarding a completed contract—i.e., the employee candidate has already completed their signature. I then add HR representatives as recipients in chronological order, with signature and date placeholders, by forwarding the completed contract using the DocuSign APIs.Everything is working perfectly in the development environment. However, in the DocuSign production account, when I forward the contract (which is in a "completed" status with the candidate's signature) to HR reps for additional signatures, the candidate’s signature disappears.This issue does not occur when I perform the same process manually through the DocuSign interface—only when using the API.Could anyone help me resolve this issue?Thanks,Manikandan T

Hi,We are unable to log into our Docusign account. We receive the following error on white background with the only option is to “Contact Support”Application ErrorThe application encountered an unexpected error. When contacting Support, please include the session transaction ID dbf5ba95-4df0-4be1-acbf-d1bc78ec6d65 and the steps to reproduce this error. However, when trying to open a case, the system tells the account is not supporting case opening (we do not have an active subscription and the reason we need to get into the account to re-activate it!)We tried different browsers (Firefox, Safari, Chrome), as well as clearing browser cache and deleting cookies and trying to login using the incognito window. No effect on the issue.Can anyone advise on how to resolve this?Thanks!

I have an account that I am paying for, I just went to a brokerage that pays for our Docusign. It is integrated into other programs, so I want to use it. How can I transfer my contacts and envelopes between accounts? 

when i entered all details then i clicked on the get started button but its not going up 

I am trying to buy a house and my Docusign signature has change my middle initial from M to L.  Im trying to change it but I cant figure out how on the website.

I would like to know how to extract signer attachments automatically and individually from the document. When I use the Signer Attachment button, it always combines them into one document.

Read all about it here: https://www.docusign.com/company/news-center/new-docusign-partner-program-to-drive-business-success-in-the-era-of-intelligent-agreement-managementFeel free to comment or ask questions.Regards,Jerry

Background:We provide a onboarding portal as SaaS solution in a B2B environment. The onboarding portal allows our customers to manage the collaboration with their distributor, clients and so on. So basically every of their external partners need to go through the onboarding portal, that we provide. A part of this onboarding portal is the signing of business related documents (e.g. NDA, GDPR, ...). To fit our customers needs, we want to integrate DocuSign as a possible method to sign documents. Our customers have access to a configuration portal where they can customize their onboarding portal and invite new externals to process the onboarding portal.Process:Our customers can connect their DocuSign account to our app. With this connection they can choose which DocuSign account they want to use. In the configuration of the onboarding portal they can add a new DocuSign element and choose a DocuSign template which is connecte