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identify phishing in a legit Docusign document

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We have received several emails over the last 2 weeks that are legit docusign emails but when you open the document there is a phishing link in the document. How do we protect against this?

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nathaly.mongeAnswer

Docusign Employee

Hello @kenslenker ,

Welcome to the Docusign Community and thank you for posting your concerns!

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @kenslenker ,

Welcome to the Docusign Community and thank you for posting your concerns!

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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nathaly.monge

Docusign Employee

Hello @kenslenker ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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jrafflen_ssg

Newcomer

[...]

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi Nathaly,

Great information in the “Combating Phishing: A Proactive Approach whitepaper “ PDF — thank you! I would like to distribute this as part of a security awareness campaign for my end users.

Do you happen to have this document available in other languages, such as German or French?

Best regards
Jörg

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Melanie.Panguito

Docusign Employee

Hello @jrafflen_ssg,

Thanks for reaching out! We sincerely apologize, but the Combating Phishing: A Proactive Approach whitepaper “ PDF is currently only available in English. Thank you!

Sincerely,

Melanie | Docusign Community Moderator

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