a black box around the avatar

Hi @allpo.dev !

Check that your image is not a .PNG with a transparent background. This can happen in this scenario, however this background will not always be replicated at the time of use. Look at my example below, I’m using a .PNG with a transparent background (image on the right, with checkered background for better example), when applying the image, the background was painted blue, but this did not happen on the product.

Hi @Vinicius.Rodrigues Thank you for your reply. The black box I mentioned above refers to the position of the avatar pointed by the red arrow below.

Hi @allpo.dev  , sorry about my misunderstood and thank you for your clarity!

This “black box” happens for the same reason, a .PNG file with a transparent background. My suggestion is to use a .JPG file with a white background.

To take a simple example, I’m using the exact same image above, but now I’m uploading in my user profile image. You can see this “black background” again.

However, if you take the exact same image, but transfer to a .JPG with a white background, this won’t happen again:

Hi @Vinicius.Rodrigues  I tried a JPF file with a white background, but the “black box” happen again.    I have attached the JPG file below.

Hi @allpo.dev !

OK, I tested using your image, and happened to me too (this “black box”). Could you please try to click on this option below and proceed with a new test?

I did it and solved it. 🙂

Hi @Vinicius.Rodrigues 

I tried it, but there is no option like you mentioned.

Hi @Vinicius.Rodrigues 

Thank you for your guidance. I found this option according to the guidance you gave, and the problem has been solved.

Thank you again.

Hi, I tried to log in and follow the instructions provided in this conversation, but I'm still having the issue with the black border around the image. I'm not able to see the preview with the eye icon and the square image selection — I only get the first option where the image can be cropped in a circular shape.
How can I fix this? thank you.

Hello ​@rosaspaziani,

Thank you for reaching out to the Docusign Community! I am sorry to hear about the issue you are having. May you please confirm these are the steps you followed:

• Use a .JPG file with a white background.
• Manage Profile > Profile Image > Update or
• My Preferences > Under Docusign ID Card, click Add a Profile Photo
• Zoom in/out the photo

Let us know if you have questions. Thank you!

Melanie | Docusign Community Moderator
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