Hi @allpo.dev !

Check that your image is not a .PNG with a transparent background. This can happen in this scenario, however this background will not always be replicated at the time of use. Look at my example below, I’m using a .PNG with a transparent background (image on the right, with checkered background for better example), when applying the image, the background was painted blue, but this did not happen on the product.

Hi @Vinicius.Rodrigues Thank you for your reply. The black box I mentioned above refers to the position of the avatar pointed by the red arrow below.

Hi @allpo.dev  , sorry about my misunderstood and thank you for your clarity!

This “black box” happens for the same reason, a .PNG file with a transparent background. My suggestion is to use a .JPG file with a white background.

To take a simple example, I’m using the exact same image above, but now I’m uploading in my user profile image. You can see this “black background” again.

However, if you take the exact same image, but transfer to a .JPG with a white background, this won’t happen again:

Hi @Vinicius.Rodrigues  I tried a JPF file with a white background, but the “black box” happen again.    I have attached the JPG file below.

Hi @allpo.dev !

OK, I tested using your image, and happened to me too (this “black box”). Could you please try to click on this option below and proceed with a new test?

I did it and solved it. 

Hi @Vinicius.Rodrigues 

I tried it, but there is no option like you mentioned.

Hi @allpo.dev !

Thank you for reporting it, not sure why this option is not available through Manage Profile.

Please, try this way: My Preferences (under Manage Profile) > General > Click on your photo profile. By doing this, you’ll have that option.

Hi @Vinicius.Rodrigues 

Thank you for your guidance. I found this option according to the guidance you gave, and the problem has been solved.

Thank you again.