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When I try to send an envelope to get signed, I receive an error message that says unable to create envelope. The document is already made I just need to send it for a signature.

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Vinicius.RodriguesAnswer

Docusign Employee

this is the error message im getting

Hi @workerbee12 !

Thanks for providing me more details! This is a very generic message, and it is not possible to say exactly what is happening.

One possible reason is that you are at the end of your account's trial period, and you may have reached the maximum limit of envelopes created (which can vary between 2 to 10 envelopes). Another reason may be that you have exceeded other limits imposed on trial accounts (such as maximum number of recipients, maximum number of documents added, etc.).

To be sure what is really happening, you need to contact the technical support team through this website, or try to obtain the logs as instructed in this article.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Docusign Employee

Hi @workerbee12 !
Unfortunately I can’t help you deeper with only this information. This error can happens in many different scenarios, like missing mandatory fields, lack of user permission, account with available envelopes, etc.

Would it be possible for you to describe the error a little more, if possible with a screenshot?

In parallel, you can do a quick investigation by yourself by enabling the Logging in your user and replicating the steps. To do that, simple follow this article instructions: API Request Logging

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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workerbee12

Author

Newcomer

this is the error message im getting

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Vinicius.Rodrigues

Answer

Docusign Employee

this is the error message im getting

Hi @workerbee12 !

Thanks for providing me more details! This is a very generic message, and it is not possible to say exactly what is happening.

One possible reason is that you are at the end of your account's trial period, and you may have reached the maximum limit of envelopes created (which can vary between 2 to 10 envelopes). Another reason may be that you have exceeded other limits imposed on trial accounts (such as maximum number of recipients, maximum number of documents added, etc.).

To be sure what is really happening, you need to contact the technical support team through this website, or try to obtain the logs as instructed in this article.

Translate

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

J

Jenny.Martin

Community Moderator

Hello @workerbee12,

I hope you’re doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.