Ensure that I always receive the 'Certificate Of Completion' with the envelope in a single PDF

Hello ​@MarcRichter,

Thanks so much for your question! I’m happy to help clarify how DocuSign handles signed documents and certificates of completion in completion emails.

To ensure that you always receive both the signed envelope/document and the Certificate of Completion via email, please check the following settings in Admin > Signing Settings > Envelope Delivery:

• ✅ Attach documents to completion email – This ensures the completed documents are included in the email.

• ✅ Attach certificate of completion to envelope – This setting includes the Certificate of Completion in the email as well.

📌 Please note: Although both files are sent, the signed document and the Certificate of Completion are attached as separate PDFs. Currently, DocuSign does not support combining them into a single PDF attachment in the email.

If you need a combined version, you can manually download it from your DocuSign account by selecting “Download Combined PDF” in the envelope options.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

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