Hello ​@Ignacio,

Thank you for reaching out to the DocuSign Community! We appreciate your engagement and are committed to fostering a supportive environment for knowledge sharing.

We're sorry to hear about the difficulties you are facing. I understand you are in need to speak with Docusign support regarding your billing questions.

Can you please clarify if you are having an error message when creating a support case? If so, the following workaround can be used to open a support case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

I hope you find this helpful. Let us know if you have any questions. 

Sincerely,

Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

Hello ​@Ignacio,

I hope you are doing great. I am just checking in to see if you still need assistance. Feel free to send me a private message with your name, email address, account number, and case number if you have one to assist further. 

Sincerely,

Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!