I have tried for over an hour to get support for a billing question, I am unable to reach the page to have someone call me

Question

Melanie.Panguito · Accepted Answer

Hello ​@Ignacio,Thank you for reaching out to the DocuSign Community! We appreciate your engagement and are committed to fostering a supportive environment for knowledge sharing.We're sorry to hear about the difficulties you are facing.I understand you are in need to speak with Docusign support regarding your billing questions.Can you please clarify if you are having an error message when creating a support case?Here are the steps and other options to reach out for customer support:How do I contact Docusign Customer Support?Important Changes to Docusign SupportOpen a case in the Docusign Support CenterI hope you find this helpful. Let us know if you have any questions.Sincerely,Melanie| Docusign Community ModeratorFeel free to hit “Best Answer” if this helped you out!

Melanie.Panguito · Answer

Hello ​@Ignacio,I hope you are doing great. I am just checking in to see if you still need assistance. Feel free to send me a private message with your name, email address, account number, and case number if you have one to assist further.Sincerely,Melanie| Docusign Community ModeratorFeel free to hit “Best Answer” if this helped you out!

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