Hello ​@OasisProductions,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

 Open a Support Case

 How can I request a phone call from Docusign Support?

Since you encountered an error creating a case, can you please try to clear your cache and use another browser or device? Should the issue persist, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Melanie,

I have continued to attempt to log in to the support page without any luck and am receiving this notification: “Unable to log in. If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account. For all other log in scenarios,  contact DocuSign Support  for assistance.”

I have submitted a request using the “Contact DocuSign Support” form, but have not received any response.

At this point, I require immediate phone support and am formally requesting a refund for my account as soon as possible. We are incurring additional charges each day this issue remains unresolved, which is unacceptable.

Hello ​@OasisProductions,

I completely understand. Your issue with billing needs a Docusign Support review. I can help follow up on your case. Can you please send me a private message of your Account number, along with the email address and case number? Please do not share it here in the public forum. Thanks!

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@OasisProductions,

Thank you for helping us resolve your case. I truly appreciate your cooperation.

Let us know if you need help or if anything comes up, we're here for you.

Melanie | Docusign Community Moderator
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