Fraudulent Docusign Envelope, Ignored Email, but It's Now In My Account, NOT SIGNED, but says they debited money for services.

Question

I’m very concerned, as checked email addresses and they appeared to be spam, I did not open anything and deleted. Was surprised today when I came into my Docusign account to send an agreement and an envelope is there, no signature required but says they debited a direct deposit in around $600, this was not authorized and the phone number is not working on this. How do I take legal action? I’ve checked Docusign support, it’s a maze of confusion. This is not okay, I’ve signed nothing.

Jenny.Martin · Accepted Answer

Hello ​@Community,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing this to our attention.We take security very seriously, and your report helps protect others in the community. To report the suspicious activity, please follow the steps outlined on our Trust site:🔗 Report Phishing or FraudYou may also consider contacting your bank to confirm the fraudulent charge and dispute it right away.We appreciate your vigilance, and we’re here if you have questions. Let us know if you need further assistance with this.Regards,Jenny | Docusign Community ModeratorThanks again. If this helped, feel free to select “Best Answer.”

Jenny.Martin · Answer

Hello ​@Community,I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.Regards,Jenny| Docusign Community Moderator

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