Help Forums

I am urgently requesting assistance regarding a long-standing issue with my billing account that has gone unresolved for several months. Despite multiple attempts to open support cases, they continue to be closed without resolution. Now, I am unable to even open a new case and am receiving the following error message:"Unable to log in. If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account. For all other login scenarios, contact DocuSign Support for assistance."Unfortunately, there appears to be no viable way to contact support. Every email I’ve attempted to use is a no-reply address, and the chat box states there are no live agents for support. This lack of access to assistance is unacceptable, especially given the duration and persistence of this issue.Can you please direct this message to a manager and have them contact me directly today to finally address and re

Hello,I was trying to connect to DS using a PowerShell script and received the following error message: 'Error: Consent required.' Does anyone know the reason for this error and how I can fix it?  

When I try to upload a document from OneDrive, not all of my OneDrive folders come up as options.  Any suggestions? 

I am trying to get a copy of a docusign that I signed on November 27, 2024. I no longer have access to the email it was sent to. This is the security code 557417C8B0F64EA6BB2A67C3EF52CE711. Please help. I need this as soon as possible.

I’m very concerned, as checked email addresses and they appeared to be spam, I did not open anything and deleted. Was surprised today when I came into my Docusign account to send an agreement and an envelope is there, no signature required but says they debited a direct deposit in around $600, this was not authorized and the phone number is not working on this. How do I take legal action? I’ve checked Docusign support, it’s a maze of confusion. This is not okay, I’ve signed nothing. 

Please provide me with validation certifications for the Part 11 DocuSign system which our company is currently using with you.  For a sample CFR Part 11 assurance packet or Validator for Life Sciences report, contact your account executives.  Could someone send this to me. I’ve asked my Sales associate but he pointed me to the Trust Portal but it appears that I don’t have access. Thank you for your assistance.  

I wish there was a way for us to make changes to a document that we have already sent to a customer. As it is now the fields we are supposed to fill in are not changeable so if the customer says you spelt my name wrong, or my address is not correct then we have to Delete the whole document and create a whole new one and then go through the steps to send it. Would be easier if we could recall it, make adjustments to it and send it back to them. There would still be a paper trail for it.

We used to have a feature where we could tell our members to Text “Signup” to ##### and this would walk them through completing a document.  I was not the person that set it up. Is it something Docusign offers?

We have a user who updates and signs the same PDF using DocuSign for different customers. One page has credit card information on it. This user can view all the PDF pages after signing it. Other users can also view all the PDF pages in most cases. But sporadically, only the page with credit card information shows up as complete blank to other users. In certain cases, only a portion of this page with credit card information is viewable to other users. I have tried viewing the PDF using Foxit PDF Reader and Adobe Acrobat Reader and removed any security restrictions in both the PDF Readers with no success. I want to determine how to resolve it.

Hello. I recently sent an envelope, there were 2 names on the contract: myself, and my prospective client. At the moment of creating the envelope, I also had my colleague - as well as my prospective client's assistant, added for 'recieves a copy'. There is nothing for my colleague, nor my prospective client's assistant to sign. I, as well as my prospective client, have signed the document. However, the document is not displayed as 'complete', because it is saying that my prospective client's assistant, as well as my colleague, "needs to sign" even though there is nothing on the contract for them to sign.. What is going on? And why would users not be made aware of this beforehand?

Bonjour, il serait bien de pouvoir choisir son format de date notamment comme en France jour/mois/année

We used to be able to send envelope creation requests to the API with FirstName and LastName variables in the JSON payload.  And the responses included FirstName and LastName.  Now we are suddenly getting responses that only include ‘name’.  Did something change recently?

Hi All I have just been given admin rights and I note the new Bulk Send V2 is now out I already have templates set up that I use for document generation (not set up with previous Bulk Send)I have all the signatories set up below with all the spots on the document they would need to sign  It then takes me to this page where I painfully copy and paste all the relevant data into each field The document is then generated as below exampleNote the doc has lots more signature fields this is just an exampl

Hey everyone,I’m working on a workflow setup where I have a parent workflow that kicks off a child workflow which includes approval logic. My goal is for the parent workflow to automatically finish or abort if those approvals within child workflow are rejected.Does anyone have experience with this or any suggestion on how to achieve this? All input is greatly appreciated.

Hello,         I am developing an integration from Workday to DocuSign to pull the completed documents into Workday. I am getting following error when trying to authenticate to the endpoint - https://account-d.docusign.com/oauth/token to get the access tokenError code : badrequestResponse :{"error":"invalid_grant","error_description":"unsupported_grant_type"}I have the following Grant type which works fine in Postman. In addition to grant type, assertion key is generated which is passed along with grant type in Workdayassertion=@{props['jwt.assertion']}&grant_type=urn:ietf:params:oauth:grant-type:jwt-bearerPostman: 

I want to create an envelope with the third party notary service and template via the eSignature REST API v2.1. But the TemplateRoles doesn’t have any attributes about notary recipient to set notaryType=remote, notarySourceType=thirdparty and notaryThirdPartyPartner=onenotary. The third party notary info that only can be set in recipients.notaries, but I can not set recipients and templateRoles at the same time. Since I get the error: The request contained at least one invalid parameter. 'recipients' may not be specifed when 'templateId' is set. Use 'templateRoles'.Any ideas? T

Hello! I know this is more of a Microsoft question but we all know how effective Microsoft support is. Previously, organization users were able to sign documents without creating an account, and then access those documents again via the links in the emails they received. Now, however, clicking the links in their emails is giving them Azure AD access denied errors. Has anyone else had this issue before, and if so how did you resolve it?The only thing that’s changed in our organization is that we’re starting to rollout a new domain, but the users reporting the issue don’t yet have it. We are also unable to recreate the issue in development.  

Hello, I need to send the same document for signature to multiple different recipients. All signatures should be together on the same page at the end of the document. BUT how can I make sure that once everyone signs that they don’t receive the final document and see all the signatures? I don’t want them to see each other for privacy reasons. I hope this makes sense. My goal is to have their signatures all on the same page but they should not be able to see who signed the document. Each and everyone should receive only the version with their signature and no one else’s.  Thanks for helping.Mitar

As a REALTOR, we send many contracts to clients for signature, and I’ve been using DocuSign for about 10yrs now. I’ve personally never had an issue with it.  For some reason today when sending envelopes to yahoo accounts, recipients are not receiving them. All other email networks work well and receive envelopes except for yahoo.  Even after pressing Resend, neither does the original email nor the resend are being receives. and Yes I’ve checked make sure emails are correct.  Anyone else having this issue?

Hello,  My subscription expires on December 15. If I run out of envelopes and purchase an additional $100 envelope package today, I would like to know whether the added envelopes will be usable only until December 15.

I have begun receiving phishing message from Docusign.  There seems to be no way to notify Docusign so they can clean up these accounts and get rid of them.  My only choice is to block the Docusign address.  Anyone else running into this?

I am the system admin for our account. All of the templates in use have been created by me over the years. This morning I created a new template, first from a word document, and then from that same word document converted to a PDF file. The result was the same, when either I or our users try to access the template we get an error: “Unable to create the envelope”.  Has anyone else experienced this? How do we solve it? Any idea what causes it? I created another template this morning using a different file with no issues. Thanks!  

Hi there, We already set up the DocuSign Webhook, “Docusign Connect” which is running successfully in our PROD environment for another Signature API called from our application to connect to DocuSign. We are able to connect, so there are no issues with our DocuSign Connect configurations. However, we are using Legacy Mode and are also trying to implement new behavior with PowerForms in DocuSign where we created a PowerForm template. The user is able to click on the PowerForm URL from our application and proceed to fill out the PowerForm; however, Docusign is not publishing the signed document and sending it back to us after use signs and submits it. Does anyone have any suggestions on any approaches/solutions we can try? Screenshots have been provided as per our current DocuSign and PowerForm configurations. Any help is appreciated. Thanks,Linda 

Until recently, I had two Docusign accounts. I’ll use fake email addresses below to describe the situation and problem. The login for my long-standing Docusign account is: FirstEmailAddress@host.com At some point, I created a second Docusign account with: SecondEmailAddress@host.com - this account only ever had one envelope in it. A couple weeks ago, I tried a combination of actions to get the SecondEmailAddress@

In DocuSign CLM, when I add a field to the form in document generation it is not showing up in my params folder to add to the workflow.  Even updates I have made to existing params are not updating (mostly just names or merge tags).  Is there another step to update the form fields so they show up?  I don’t remember running into this in the past so it is odd.Thanks!