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Getting out of sync error when adding merge field

Forum|Forum|2 years ago
April 15, 2024
10 replies
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Hi, we have added a document and when we go to add merge fields we get a, ‘Attempt to de-reference a null object’. The message disappears and then we can add merge fields. We then go to add the merge fields fields into the document and receive a ‘Save Error: Some Fields may be out of Sync Error’. We have disconnected as suggested in related articles but that did not solve the issue. Any other suggestions?

Thanks

Best answer by pankaj727

I was facing the same issue for one field in SANDBOX, even though that field was available in the Sandbox , but not in production.

As the Docusign account is connected with both Sandbox and Production, I created the same field in Production and then I tried again in Sandbox. That worked perfectly!

A

Alejandro.Ramos

Docusign Employee

Hi @CSS,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you have been experiencing issues when using Merge Fields in your Salesforce integration, but I will help you locate the root cause of the issue.

Since you have disconnected and reconnected the app, the next step to try would be updating your application in App Exchange.

Feel free to let us know if you need further assistance with this.

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | DocuSign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @CSS,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

P

pankaj727

Answer

Conversation Starter

I was facing the same issue for one field in SANDBOX, even though that field was available in the Sandbox , but not in production.

As the Docusign account is connected with both Sandbox and Production, I created the same field in Production and then I tried again in Sandbox. That worked perfectly!

M

Ma.Cubio

Community Moderator

Hello @pankaj727
Thank you for reaching out, and welcome to the Docusign Community! I’m sorry you are also having issues adding a field to the sandbox. Rest assured, I’m here to help.

I have a few questions to ask.

Do you encounter any specific error messages when adding that field?
What is that specific field you are referring to?
Can you provide the details of your sandbox via private message so we can check it?

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

Ma.Cubio

Community Moderator

Hi @pankaj727

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator

P

pankaj727

Conversation Starter

Yes, it was resolved on the same day.

Thanks!

M

Ma.Cubio

Community Moderator

Hi again, @pankaj727!

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

C

collegeandcommunity

Newcomer

Is it possible to share the direct link to update the docusign app for Salesforce rather than going through the appexchange? I am having issues logging into the appexchange and need to update the docusign package in our instance. Thank you!

M

Ma.Cubio

Community Moderator

Hello @collegeandcommunity
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
This is a direct link to the latest package, 7.12.1. If you need earlier versions, this is a public-facing page that links to the two previous packages, which are the last two packages before the current one.

Please let me know if you still need assistance.

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Ma.Cubio

Community Moderator

Hello @collegeandcommunity

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

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