I’ve acquired the new signing certificate for Docusign and SSO, however I am unable to sign in to the portal as admin to apply the new certificate because of the above issue.
This is affecting a lot of our users, and we’ll work to create a contingency for future reference, however I desperately need help now.
Is there anyone from Docusign Technical Support that can assist?
Many thanks,
Shaun
Hello
Thank you for reaching out, and welcome to the Docusign Community! Thanks for letting us know about the situation. I understand the urgency of this situation, given the user access issues you’re experiencing.
To verify, please provide me with the Account number and the email address associated with the Docusign account in question via private message. Additionally, please confirm whether you are the Organization Admin.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
I had spoken with someone else internal within Docusign who was able to raise a support ticket on our behalf. The issue is now resolved.
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