I’ve acquired the new signing certificate for Docusign and SSO, however I am unable to sign in to the portal as admin to apply the new certificate because of the above issue.
This is affecting a lot of our users, and we’ll work to create a contingency for future reference, however I desperately need help now.
Is there anyone from Docusign Technical Support that can assist?
Many thanks,
Shaun
Hello
Thank you for reaching out, and welcome to the Docusign Community! Thanks for letting us know about the situation. I understand the urgency of this situation, given the user access issues you’re experiencing.
To verify, please provide me with the Account number and the email address associated with the Docusign account in question via private message. Additionally, please confirm whether you are the Organization Admin.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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