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Question

Getting document viewer .aspx issue for pdf preview in docusign CLM

  • April 22, 2024
  • 4 replies
  • 313 views
V
New Voice
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Getting DocuementViewer.aspx in the preview screen of Docusign Document generation

 

      4 replies

      Justin Jiang
      Established Contributor
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      • Justin JiangEstablished Contributor
      • Established Contributor
      • April 25, 2024

      What file type is that? DocuSign only allows certain file types.

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      V
      New Voice
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      • Venkatesh.RNew Voice
      • Author
      • New Voice
      • April 26, 2024

      The file type is word document.

      G
      Newcomer
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      Users are also getting this error - when clicking ‘Open’ the browser downloads a PDF that opens in Acrobat Reader. Any update to this?

      bryan.alarcon
      New Voice
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      • bryan.alarconNew Voice
      • New Voice
      • November 12, 2025

      Hi, some of my users are getting this error as well after filling in the document generation form. The document still goes through the workflow but previewing would show a similar screen.

      Did anyone have updates to this?

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