When I try to use Google Drive to add documents, nothing happens. I wen thru a step by step of API access, ensuring it was trusted, and then in google admin workspace, ensuring Drive SDK thing is on, still nothing. restarted the comp. nothing. I am not sure what else to do.
this is the message on the top of the box that comes up.
Hello
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating it is to go through all the correct steps and still not see any progress. You’ve clearly put in a lot of effort checking the settings, restarting your computer, and confirming the Google Workspace configuration, so it’s understandably discouraging when the Google Drive option still doesn’t respond. I’m here to help you get this resolved.
There are several common reasons why you may be unable to upload a document from Google Drive to DocuSign. Here are the most likely issues and how to fix them:
1. Not signed in to Google Drive inside Docusign. Docusign requires you to connect your Google Drive account the first time
.Fix:
2. Google Drive app connection needs to be reauthorized. Sometimes the integration expires or disconnects.
Fix:
3. You’re logged into the wrong Google account. If Google Drive asks you to switch accounts, DocuSign may not detect the right one.
Fix:
4. Document type is not supported. DocuSign only supports specific file formats. If your file is:
zip
shortcut (.gshortcut)
Google Forms/Sheets/Docs links…it won’t upload directly.
Fix:
5. Browser pop-ups or third-party cookies are blocked. Docusign needs to open a Google authorization window. If pop-ups or cookies are blocked, the connection fails.
Fix:
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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