General Discussion

I am reaching out to share my terrible experience with DocuSign “support” and seek advice on accessing the non-profit discount.In August 2025, I carefully read all the eligibility guidelines for the non-profit discount, which is verified through a third party service, Goodstack. Nothing in the instructions or on the Goodstack website indicated that a Goodstack account was necessary for them to complete the verification. The instructions from DocuSign indicate that Goodstack will reach out to you for any verification needs after you complete the DocuSign non-profit sign up (which requires a credit card). So, I applied via DocuSign, and my organization was immediately declined and charged the full amount for our account. I then began what has been an over two month journey with DocuSign “support” of trying to find out why we were denied and hopefully resubmit for approval. “Support” bounced me to over 5 different people who’s only answer was “we don’t know why you were denied, let us loo

When I type in a recipient’s name and email address it looks great until something happens, and suddenly I get messages under each recipient's email address that “it cannot be saved, and try again later.” What am I doing wrong? I have less than 30 recipients, and the document is only one page long. Any help is greatly appreciated.

Hi alli need to create a model.i click on model menu at the top of the page, when the page appear at the top of left menu i haven't the button "start".why?please help me, thanks a lot.

I am planning on taking the test for the Certified DocuSign eSignature Administrator in a month or so.Are there any other resources aside from the toolkit that have sample questions I can practice?

I am creating a form that needs signature from a pdf file. Tis is for someone else.I want to send that form to them so they can sebd it for signature.I cannot work out how to do that.I have google and used co-pilot but am getting steps that are not available to meI am the administrator of a eSignature Business ProAny help will be welcome

I am the admin/owner of the account.  I cannot see bulk send.  i have watched the videos.  I have the $65 account.  

Dear DocuSign Support,We would like to verify the authenticity and timeline of a DocuSign transaction related to the following Envelope ID: B7A459E9-FB2D-4FCC-8335-45C66F4D3738.Context:We are analyzing two signed PDF files and two Certificates of Completion that appear to belong to this envelope.However, we observed two different timestamps and certificate chains:- The CoCs show the "Signed" event as 09-Dec-2024 at 07:37:25 (Pacific Time).- One PDF also displays this same timestamp in its footer.- The second PDF, however, shows a later timestamp (30-Jul-2025 03:35:17-07:00) with a DigiCert AATL certificate instead of Entrust.We kindly request your official clarification on the following points:1. Do both PDFs belong to the same envelope (ID above)?2. Is the "Signed" event on 09-Dec-2024 the legally binding signature for the envelope?3. Does the later 30-Jul-2025 timestamp correspond to a re-sealing or re-export by DocuSign, not a new signature?4. Is the coexistence of Entrust and DigiC

If anyone is intersted in being apart of a SC users group or South Eastern US Group, Please respond here or email me at mshealy@clemson.edu.Collaboration is needed for ideas and to bounce ideas off of.  Sharing information between people is such a huge asset.ThanksDenise BoyterClemson University

Trying to get an NDA signed with supplier so we can do development work with them.

Every time I download a PDF file I get a ZIP file that I have to unpack and toss.I know ZIP files are still very popular in the Windows Environment. However, we are deep in the 21th century. Nonebody with a brain still uses that platform. Stop waisting my time and drop the ZIP nonsense. I have enough bandwidth in the Netherlands, perhaps it is still a probably in the US - I lived there for 8 years and OMG what a nightmare, so happy to be back.Kind regards,Dr. Hans Kramer

As an admin, I’d like a report showing all envelopes sent during a specific time period, with details of who currently has each envelope in the signing process.Is this possible?Thanks in advance.Kenneth

My client had started an agreement and filled out majority of the form, only had to sign it and send it back. They were unable to access it, so I resent it with an updated access code. When I resent it to them, the information they filled in was erased and the form was completely blank - forcing them to restart from scratch. Is there a way I can retrieve the field data they inputted earlier? Why was their information deleted when I resent them the agreement? I think it is because I “corrected” the document and inputted a new access code...

Bonjour,Je souhaite envoyer un document dans lequel mon destinataire serait amené à  remplir une partie du document manuellement (IBAN) et joindre un justificatif bancaire.Comment puis-je procéder ?Merci de votre aide.

Hello, I have a user with a DS Sender role that I shared a template with.  She was able to see all the fieldsthat I added to a template but now she cannot see them any longer.  Nothing has changed with herpermissions or the template permissions however when she sends an envelope with this template(and adds other documents), she changes the Envelope Type.  I tried this with another user and theyare able to see the fields, I have one that cannot.  Appreciate any help from the community. ThanksGary

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Hello - I purchased an annual REALTOR sub, back in April, which included unlimited envelopes. I am unable to send contracts out for signatures. Received the below message. I am unable to reach out to support as well without upgrading my plan. Any assistance would be appreciated. Envelope Limit ReachedNeed to send more envelopes? Upgrade to send more envelopes and access advanced features.

I am trying my best to create a simple Mutual NDA template agreement to reuse with our clients and prospects.I would like the counterparty (client or prospect) to enter the following item when they receive: Company Name Address Company Short Form Name Signer Name Signer Role Email  Signature/Date  When I attempt to add text fields in the editor, these fields are not populating in the template when I send to the counterparty. I find the interface and labelling incredibly difficult to understand. 

My IT department is concerned about our firewalls blocking in the event any of the servers will be located outside of the US. Any input is appreciated! 

Hi everyone –I’m hoping someone here can point me in the right direction because I’m at a standstill. For the past couple of years I’ve subscribed to the $299.99 Standard Edition, paid annually through Apple. My most recent renewal was processed on August 14, 2025.Despite this, when I log into the DocuSign app on my phone or through the website on my computer, it only shows me as having a free account. I’m worried I may have accidentally created two accounts under the same email, but I have no way to confirm since Apple only provides an Order ID, while DocuSign only recognizes customers by Account ID.This mismatch between Apple and DocuSign means I can’t get direct support from either side: Apple tells me to contact DocuSign, and DocuSign won’t treat me as a paying customer because the subscription isn’t showing on their end. Meanwhile, I have contracts that need to go out today, and I’m stuck without access to the service I’ve already paid for.Has anyone else run into this? Any advice

I had three required signers, all have signed but the status for the “receives a copy” recipient is still “waiting” how do I get them the document?  

I’m sure no one will see this in time but I am still having issues logging into the Zoom session for Peer Group.  I got the invite but no matter what combo email/password I try to use it does not work.  I also tried to register again and shows my email address is already used.

Hello All,I set up a DocuSign template where users can send agreement us customers. Once customers sign the agreement, I want those agreements to be stored in a SharePoint document library. I set SharePoint app in the Connection.Then I set up rule and action in the DocuSign.In the action part under the Customize file and folder name/path, there are several options which do not help my idea.I want to capture some document custom fields into the file name so that when it stores into the SharePoint it is easy to find by the document custom fields.Unfortunately, I could find any available solution out there.I would appreciate if some can help me on this.Thanks PS: Please see the attached image for clarification.