Back to Docusign.com
Hi everyone,
I’m hoping someone can help me understand this issue.
I’m not sending envelopes - I’m only using DocuSign to sign documents.
Everything was working perfectly until recently. Now, whenever I try to complete the signing process, I receive the following error:
ENVELOPE_SEND_ERROR
Thinking it might be an issue with my account, I signed up for a free trial. That allowed me to successfully sign another 3–4 documents, but now I’m getting the exact same error again despite my trial still being active. I have retried uploading the same documents as I have signed before but they still do not work - so the document itself is not an issue.
Has anyone experienced this before or know what could be causing it? Could this be an account limitation, a signing limit, or a system issue? As far as I know there is no signing limit for a free account.
Any help or suggestions would be greatly appreciated. Thank you!