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Question

I managed to connect Docusign Support but in vain

  • June 5, 2026
  • 4 replies
  • 45 views
L
Newcomer
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What is the correct DocuSign email for support?

I’ve had some unexpected subscription charges from DocuSign on my credit card over the past few years. I’m now trying to contact DocuSign Support to clarify and request a refund, but I can’t find a proper email address for billing or customer support.

I also can’t log in to the DocuSign Support Center to open a case or talk to the chatbot — it keeps looping me back without letting me submit anything.

Does anyone know:

  • The correct DocuSign email address I can write to for billing/subscription issues?
  • Or a reliable way to reach a human (e.g. a specific link, form, or workaround) if you can’t access the Support Center?

I’m feeling really stuck and frustrated trying to communicate with the DocuSign team, so any advice or experience would be very helpful.

Thank you!

4 replies

L
Community Moderator
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  • Luke.CervantesCommunity Moderator
  • Community Moderator
  • June 8, 2026

Hello ​@Lyn2301, 

Thank you for reaching out here in the Docusign Community! It’s great to have you here. 

We understand how challenging it can be when you encounter unexpected charges and get stuck in a login loop while trying to reach someone for help. We’re here to help. 

Since you are experiencing login issues with the Support Center, you can access our chat section and request a live agent: https://support.docusign.com/s/contactSupport?language=en_US. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected.

One of our dedicated support representatives will accommodate your billing concern, review those charges, and assist with your refund request.  

Thank you! Don’t hesitate to let us know if you successfully opened a case with us.

Best Regards, 

Luke | Docusign Community Moderator
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L
Community Moderator
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  • Luke.CervantesCommunity Moderator
  • Community Moderator
  • June 17, 2026

Hello ​@Lyn2301, 

I hope you are doing well! I just want to check if you were able to see my last response and successfully raised a formal case with us. 

Let us know if you need any further assistance. We’re here to help! 

Best Regards, 

Luke | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

L
Newcomer
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  • Lyn2301Newcomer
  • Author
  • Newcomer
  • June 18, 2026

Hi Luke,

Thanks for following up on my case. Your support team has reviewed it and been very helpful. Communication has been smooth so far.

Best regards,

Lyn

L
Community Moderator
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  • Luke.CervantesCommunity Moderator
  • Community Moderator
  • June 18, 2026

Hello ​@Lyn2301,


Thanks for letting us know! We're so glad to hear that you got the support you needed.

Should you run into any account issues down the road, please don't hesitate to post here in the Community. We're always around to help out.

Best Regards,

Luke | Docusign Community Moderator 

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