Newcomer

Question

Complaint

Forum|Forum|2 months ago
June 16, 2026
5 replies
60 views

Please DONT use this product. Once you sign up, they want to catch you needing more envelopes and will NOT let you renew 2 weeks early. They do this so you will have to purchase more envelopes at extreme prices. Also, when you start looking to renew if you look closely at the address bar you will see where they redirect you to a page that the prices have gone up. They only do this to returning customers. If you go to a different computer and sign up, you can get the original prices. This is because they can't catch your personal information and redirect you to the other web page. This just shows how dishonest this company is.

Billing

M

Ma.Cubio

Community Moderator

Hello @gbyrd9506
Thank you for sharing your experience. I'm sorry to hear about the frustration you've encountered regarding envelope purchases, renewal timing, and pricing.

We understand how important transparent pricing and flexible renewal options are. We'd like to understand better what happened and see how we can help.

Since this is a public forum, please send us a private message with your account details, including the email address associated with your account, along with any additional information about the renewal process and pricing you encountered.

Once we have those details, we'll be happy to review your situation further and help you as best we can.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Ma.Cubio

Community Moderator

Hello @gbyrd9506

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

G

gbyrd9506

Author

Newcomer

We have already come to the conclusion that you have terrible customer service and your only out to RIP OFF customer with your exorbitant charges for envelopes over the limit because you won’t let customers renew 2 weeks early. I am in the process of moving to a new company for less cost and better customer service.

M

Ma.Cubio

Community Moderator

Hello @gbyrd9506

Thank you for sharing your feedback. I'm sorry to hear about your experience and understand how frustrating unexpected envelope charges and renewal limitations can be. We truly value your business and would hate to see you leave.

To help manage your sending needs, account administrators can purchase additional envelopes through the Plan & Billing section, which are available for immediate use. You may also want to explore other plan options that could better fit your usage and help reduce future overage costs.

If you'd like, we'd be happy to review your account and discuss the best options available for your needs.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

M

Ma.Cubio

Community Moderator

Hello @gbyrd9506

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.