Complaint

Question

Please DONT use this product.  Once you sign up, they want to catch you needing more envelopes and will NOT let you renew 2 weeks early.  They do this so you will have to purchase more envelopes at extreme prices.  Also, when you start looking to renew if you look closely at the address bar you will see where they redirect you to a page that the prices have gone up.  They only do this to returning customers.  If you go to a different computer and sign up, you can get the original prices.  This is because they can't catch your personal information and redirect you to the other web page. This just shows how dishonest this company is.

Ma.Cubio · Answer

Hello ​@gbyrd9506Thank you for sharing your experience. I'm sorry to hear about the frustration you've encountered regarding envelope purchases, renewal timing, and pricing.We understand how important transparent pricing and flexible renewal options are. We'd like to understand better what happened and see how we can help.Since this is a public forum, please send us a private message with your account details, including the email address associated with your account, along with any additional information about the renewal process and pricing you encountered.Once we have those details, we'll be happy to review your situation further and help you as best we can.Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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