Skip to main content
arrow-left Back to Docusign.com
Question

Template "replace" function not working when navigating with exclusively keyboard commands

  • June 8, 2026
  • 4 replies
  • 36 views
O
Conversation Starter
Forum|alt.badge.img+3

Context:

I’m supporting a staff member who must rely on keyboard navigation for Docusign. 

When using a Docusign template, the workflow is to use the “replace” function and replace the default blank form with the identical form which has data entered and just needs to be sent to be signed. 

 

Issue

When keyboard commands: tab/arrow key/enter are used to navigate the file selection after selecting “replace” and the file is selected then the user presses enter or even navigates to “open” the file selection window closes like normal but will not replace the file. However, this works if users are able to “click” open instead of relying on: Enter, space, Alt-O

 

What we’ve ruled out:

  • Occurs in Chrome/Edge
  • Affects all machines regardless of RAM 16-64gb with ample free memory
  • JAWS is not required to reproduce - happens on any Windows 11 system
  • File Location is not a factor - tested in default OneDrive/Downloads and in C:\Test
  • Typing full file path directly in filename field produces same result
  • Replacement file is simple 1-3 pages doc or pdf

 

Questions

  1. Has anyone found a reliable keyboard-only path through the document replace workflow?

 

-Any help appreciated. I’d like to avoid a scripted or 3rd party program workaround if there’s a native solution. 

 

 

4 replies

M
Community Moderator
Forum|alt.badge.img+14
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • June 10, 2026

Hello ​@Office_Tech732 
Thank you for reaching out, and welcome to the Docusign Community! And thank you for sharing the detailed testing results.
After reviewing the available documentation, we were unable to find a documented keyboard-only workaround for the Replace document workflow. Based on your findings, the behavior appears unrelated to the browser, device, file location, or screen reader.
Since the file selection dialog closes but the document is not replaced when the Open action is triggered via keyboard commands (Enter, Space, or Alt+O), this may indicate an accessibility-related issue within the workflow. Currently, the only known reliable method is to activate Open using a mouse click.
Given the accessibility impact, we recommend opening a Support case to investigate the behavior further. Including your reproduction steps and testing results will help the team evaluate the issue.

Thank you for bringing this to the community.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

M
Community Moderator
Forum|alt.badge.img+14
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • June 18, 2026

Hello ​@Office_Tech732 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

O
Conversation Starter
Forum|alt.badge.img+3
  • Office_Tech732Conversation Starter
  • Author
  • Conversation Starter
  • June 18, 2026

Yes, this is still an issue. I’ve opened a ticket with DocuSign support we’ve had going for a few weeks now and they’re working on it but don’t seem to really know what the issue is. It sounds like it works on their system when they try and recreate the issue. 

I’m beginning to suspect it may be something specific to our GPO or DocuSign account, though I don’t know what setting could have that unintended consequence. 

M
Community Moderator
Forum|alt.badge.img+14
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • July 3, 2026

Hello ​@Office_Tech732 

Thank you for the update, and we appreciate your continued patience as you work with our Support team to investigate this issue. We understand how challenging it can be when an issue cannot be consistently reproduced, as that can make identifying the root cause more complex.

Based on what you've shared, it does seem possible that the behavior is specific to your environment or account configuration. Hopefully, the additional information you've gathered will help narrow down the cause.

If you're comfortable sharing your Support case number, we'd be happy to take a look and see if there's anything we can do to assist from the Community or help ensure the appropriate team is engaged.

 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

Code of ConductAccessibility statement

Docusign Community

Code of Conduct