+1Due to a family illness, I have not kept track of docusign, but now returning back to work, I urgently need a signed contract that was held here last I checked. Date is Feb 2022.
Now, I cannot see any historic documents at all. I don’t recall ever asking those documents to be deleted.
What do I do?
Many Thanks,
Best answer by mr1
Sorry about the family illness - hope things are better now.
You should be able to get historic documents - as long as you had an account at the time the envelope was created. Make sure you’re logged into the account (some people have multiple accounts). On the “completed” tab (you may also need to click on “all documents” on the left menu - they keep changing the layout) change the date to Jan 2022 (the date defaults to the last 6 months, I think) and try to search.
If you didn’t have an account - you may still be able to get to the document by using the link in the original email.
good luck!
mr1
Sorry about the family illness - hope things are better now.
You should be able to get historic documents - as long as you had an account at the time the envelope was created. Make sure you’re logged into the account (some people have multiple accounts). On the “completed” tab (you may also need to click on “all documents” on the left menu - they keep changing the layout) change the date to Jan 2022 (the date defaults to the last 6 months, I think) and try to search.
If you didn’t have an account - you may still be able to get to the document by using the link in the original email.
good luck!
mr1
+1Hi mr1,
Thank-you so,so much for your detailed guidance! I am so relieved to have been able to retrieve the required contract. You’re an absolute STAR!
Best,
Alisha_
Hi again,
That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
—
Ma. Cassandra | Docusign Community Moderator
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