Candidate signed off their onboarding but onboarding 2.0 has not updated with a completed status.
Candidate signed off their onboarding on the 29th May 2026, but the status in onboarding as well as docusign has not updated.
Docusign - Onboarding2.0 says awaiting signature
Docusign - says completed
Manage Docusign in Successfactors - says signed
Hello
Thank you for reaching out here in the Docusign Community. It’s great to have you here. I understand that you are having issues with an onboarding envelope that appears to be intended for your recipient's signature.
To further investigate the Envelope’s status and events, please send us the Envelope ID for the document in question via Private Message. You may refer to this link on how to locate the Envelope ID: Locate a Docusign Envelope ID
Thank you, and we’ll await your response!
Best Regards,
Luke | Docusign Community Moderator
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