I transferred ownership of an envelope to another user. How do I confirm that the transfer went through?

Hello ​@Jeannine 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

If the custody transfer rule was successfully applied, the envelope will be removed from the original owner's account and added to the new owner's Manage page in the specified destination folder. The original owner will no longer have access to the envelope unless they were included as a carbon copy (CC) recipient in the transfer rule.
To confirm the transfer, verify that the envelope is no longer visible in the original owner's account and that it appears in the new owner's Manage page. You may also review your custody transfer rule settings to confirm the transfer criteria and destination.
If you would like us to review a specific envelope, please send the Envelope ID via private message.

Envelope Custody Transfer Rules

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Ma. Cassandra | Docusign Community Moderator
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