Can't create new account

Hello ​@andre4182 
Thank you for reaching out, and welcome to the Docusign Community! I'm sorry to hear you're experiencing difficulties creating a new account.
One possible reason for the error is that the email address you're using may already be associated with an existing Docusign account. If that's the case, the system may prevent the creation of a new account using the same email address.
Could you try signing in using that email address instead? If you're unable to remember the password, you can use the "Forgot Password" option on the sign-in page to regain access to the account.
If you're certain the email address has never been used with Docusign, or if you continue to receive the same error after attempting to sign in, please let us know, and we'll be happy to provide further guidance.

Thank you, and we look forward to helping you get this resolved.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello, I tried that and I got an email back saying this "We received a request to reset the Docusign password for this email, but no account exists."

So this is not the case

Hello ​@andre4182 
Thank you for getting back to me. To further check on this issue, may you send me your email address via private message so I can see if there’s an existing account linked to it?

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."