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Question

Unable to redirect to do usign

  • January 19, 2026
  • 4 replies
  • 105 views

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Good morning everyone!

 

I received a link from a company with a job offer wich then after redirected me to their platform.

On the platform i had to register with email and then password.

I Failed my first atempt to log in into the companies platform because i didnt edit the password.

Only on my second ii edited the password and logged in.

Strait away i had access to the document but with a message saying unable to redirect to docusign.

My question is?

Could that been caused by the fact that on my first attemp i failed to log in because i didnt edit the password and somehow the system of the company blocked the redirection to docusign?

 

Thank you for your attention

Al

 

 

 

4 replies

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  • Community Moderator
  • January 20, 2026

Hello ​@AlGogol,

Thanks for reaching out and welcome to the Docusign Community! 

To investigate this issue further, could you please send me a private message with the Envelope ID.

To find the envelope 👉 Locate a Docusign envelope ID

Looking forward to hearing from you.

 

Regards,

Jenny | Docusign Community Moderator


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  • Community Moderator
  • January 28, 2026

Hello ​@AlGogol,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Regards,

Jenny | Docusign Community Moderator


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  • Newcomer
  • June 22, 2026

Unable to redirect to do usign. I need help. Thank you, Andrea

 


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  • Community Moderator
  • June 22, 2026

Hello ​Andrea,

Thanks for reaching out to the Docusign Community!

Could you please try from a different device or browser? Can you also share a screenshot so we can look into this further?

Looking forward to hearing from you!

 

Regards,

Jenny | Docusign Community Moderator