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27 days ago

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Payments

Find answers to your Docusign Payments questions.

39 Topics
109 Replies

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39 Topics

dhiggins13Newcomer

Remove double billed subscription

I signed up for DocuSign and after a day of using, received an email from DocuSign stating that I had violated their Terms and Conditions. I had merely sent a file for signature. 4 days later I was not able to use DocuSign and called Sales. The sales rep told me my account had been closed, and my credit card would be refunded. He said I had to sign up again and provided a promo code, which was a nice gesture. Well, my credit card statement came in and there are 2 charges, 6 days apart. How do I speak to someone or email a live person for response? So far, this has not been a great intro to DocuSign :(

363

14 days ago

Community UserLegacy User

asked in Payments

How do i cancel a subscription and request a refund?

FinanceNewcomer

Hello! I work for a municipality and need to set up our account as tax-exempt. This is seeming impossible and I cannot get any assistance from DocuSign on this. If anyone knows how this is done, please help! Thank you,Ashley

Anas AouniNewcomer

Hello I have updated my card information and payment is still not going through. Funds are available.

250

1 month ago

AmalnoryNewcomer

asked in Payments

DocuSign + Elavon - Meta Data? ??????

Hi All - Anyone on here using DocuSign payments with ELAVON? If so….what Meta Data are you seeing come thru on the Elavon side? The Transaction ID and Name is what our A/R folks see. With 30 branches we’d like to minimally see which branch or the the creator of the envelope the payments are for. This helps us know who to follow up with if needed. I haven’t had luck with other fields from DocuSign going into Elavon. Has anyone else? If so - any advice, screenshots, etc would be most helpful so we can get the info on the Elavon side more visible.

402

2 months ago

SCJNewcomer

asked in Payments

Stripe Gateway not sending Instant bank account Verification

Hi. I have the Stripe gateway configured to accept instant bank account verification, yet every ACH payment put through the gateway gets sent to Stripe with microdeposit verification. I’ve confirmed with Stripe that the account is properly configured for instant verificaiton, and the Docusign gateway config is also configured for that. Using the Docusign UI.Even after I verify the account information (the customer sent me the 2 microdeposit amounts), when she goes back to the document to pay, there’s an error since there’s no payment amount - see the attached discrepency.

1205

2 months ago

elyssaNewcomer

asked in Payments

Problem with date reference in a Payment Field

I need help with an issue. My payment amount is dependent on whether they are signing the contract before a certain date. If they sign before Dec 1 they are given a $250 discount on our fee of $2000. I initially made a formula to calculate the amount by using date diff. if(DateDiff( [dec1] , [date2] )>=1,(2000-250),2000) and that works for the amount but then when I create a payment field to equal that amount it says that I cannot have date references in a payment item. Please help with a solution.

DodiC1Newcomer

I have a task in my account that is a scam, how do i delete it? It states PayPal needs to review my security data, but my PayPal account is just fine.

27284

3 months ago

RYDNewcomer

asked in Payments

downgrading subscription

Upon my renewal date, I received a notice that my credit card number previously used, was no longer valid ( I reported a card stolen earlier that year). I decided to downgrade my subscription as I was not fully utilizing this particular plan. So I chose a lesser (paid) plan and entered my new credit card number. It automatically charged me my more expensive, previous plan on this new credit card number. I’ve contact Docusign several times to reverse this and enroll me into the lesser plan. I am getting a major runaround and being asked to send them an email stating, I understand their refund policy and they will “consider” my changes. Has anyone else experienced such a difficult and un-customer friendly process as this? What can be done here?

362

4 months ago

SonarNewcomer

asked in Payments

Issue with billing plan

We recently upgraded out plan to be Intermediate API Plan, which should give us access to 100 envelopes per month - however when I log into my account it says im out of envelopes - how would i resolve.

563

4 months ago

js csjNewcomer

asked in Payments

Signer payment declined because name doesn't match

Hello,We are collecting payment after someone signs an envelope using the Stripe gateway.Someone’s payment was declined and we think it might be because the credit card is issued with a different version of her name.If this is possible, is there a way to provide the name that is on someone’s credit at the time that they select the payment? It seems cumbersome to ask someone what name is on the credit card (or bank account for ACH) before sending them the Docusign envelope. Thank you.

362

4 months ago

AmatiakashNewcomer

asked in Payments

unable to authorize payment, try again later

I am trying to make a card payment on docusign but the following error massage shows up: "unable to authorize payment, try again later". Please help resolve this.

1112

4 months ago

Kris86Newcomer

asked in Payments

Integration of docusign and stripe

Integration of docusign and stripe, who can help you figure it out. The point is that after the purchase, the client receives a letter to familiarize himself with the offer and the rules of the course

382

4 months ago

DavePNewcomer

asked in Payments

Receipt for subscription payment

Hi everyoneI just paid for an annual subscription for Docusign and plan to claim the cost from my employer. I can see the invoice, but not a receipt acknowledging the payment. Can anyone help me find this? Dave

792

4 months ago

jeanneparsonsNewcomer

asked in Payments

Pay my deposit

I am new and would like to pay my deposit. I was approved yesterday but need help on where to go. It was due today and no luck so far.Please call me and provide me with instructions. You already sent me one set of instructions but that was of no help. The money was due today for unit #214

184

5 months ago

woodbineNewcomer

asked in Payments

Using DocuSign with Stripe

I have a SaaS product which already uses Stripe, I want to offer users the option to pay by invoice, so I added DocuSign to Stripe and I’ve created a template, but I can’t work out how to set up the workflow where a user clicks on a “pay by invoice” button is given the DocuSign order form. Ideally, I’d like to use a web form, but there’s no obvious pathway for managing these features and the documentation seems to be all about hitting the SEO algorithms rather than helping users. Do I have to use the DocuSign API for this process?

2442

5 months ago

Harillia FerreiraObserver

posted in Payments

Plan values for GBP currency

I have been waiting for about 2 months to hear from DocuSign support so that a salesperson can contact me. We need to look into a personalized plan for our company and discuss charging the plan value in pounds.Could you please tell me how I can proceed with this request and speed up the process?

100

5 months ago

Antonio VNewcomer

asked in Payments

Requesting an Invoice in Mexico.

For those who live in Mexico. How can I invoice for the SAT my annual purchase that I made? I appreciate your help.

392

5 months ago

HighPoint at 1333Newcomer

asked in Payments

Copy of Receipt

How do I get a copy of my receipt for payment submitted? I can only download the invoice and nothing came via email. It’s been a week since the charge. (And yes, we checked spam).

2094

6 months ago

Asli TarcanNewcomer

asked in Payments

I can't choose apple pay/google pay for a payment method

Hello, as far as i know I can use google pay and apple pay with it but i can’t i see any option to open it,My sub plan is eligible for it, Can anyone help me please. Highly appreciated!

1055

7 months ago

rrossiNew Voice

asked in Payments

how to edit pay and finish disclosure

I set up a payment item, which works fine. the issue im having is with the Pay and Finish pop-up that has a disclosure saying the transaction is between me and the end user. The transaction needs to reflect the Buisness name, not me. How do I edit this? Thnak you.

292

7 months ago

WilNewcomer

asked in Payments

The "Payments" option does not appear in "Integrations"

The "Payments" option does not appear in "Integrations", I need to be able to integrate Stripe. What do I need to do to integrate Stripe with my Docusign account?

DaliaNewcomer

Hi all. I need to purchase Docusing service, but I can’t. They say that I need to put valid postal code. I know my zip code (Lithuanian), it is valid, but Docusing keeps saying it is not. I need to send envelopes ASAP. HELP to solve this.

Ansor-nNewcomer

Hello communityI made a mistake in paying for sighning for signature autorization. Is it possible to become money back, because i did not want to pay for that.

374

8 months ago

JM EMPREENDIMENTOSNewcomer

asked in Payments

CNPJ

Good morning, I need the CNPJ from the company docusign to register with the finance company, can you please pass it on to me? Bom dia, preciso do CNPJ da empresa docusign para cadastro no financeiro, podem me passar por favor?

942

8 months ago

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