+1Hello,
We are collecting payment after someone signs an envelope using the Stripe gateway.
Someone’s payment was declined and we think it might be because the credit card is issued with a different version of her name.
If this is possible, is there a way to provide the name that is on someone’s credit at the time that they select the payment? It seems cumbersome to ask someone what name is on the credit card (or bank account for ACH) before sending them the Docusign envelope.
Thank you.
Best answer by nathaly.monge
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the payments are getting declined, I understand you think that the error could be due to the name on the Card not matching the recipients name.
The card name not matching the recipients name should not cause such an issue, reasons why a card can be declined could be the following:
For more information, please view the following links:
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the payments are getting declined, I understand you think that the error could be due to the name on the Card not matching the recipients name.
The card name not matching the recipients name should not cause such an issue, reasons why a card can be declined could be the following:
For more information, please view the following links:
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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