Stripe Gateway not sending Instant bank account Verification

Adding screenshot of our gateway config

Curious about this one as I am experiencing the same problem.   I can process directly through Stripe, but not through Docusign.  

Hi @SCJ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Can you provide the error message that you are receiving?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks, At the ACH transfer I am putting a good routing number and account number in.  

But then get the following email as soon as I hit submit:

Hi @SCJ,

Would it possible for you to provide the envelope ID?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Having the same issue.  If I do a payment via a Stripe paymentlink, ACH bank validation works as designed.  It does not work via Docusign.

Any resolution available?

I recently upgraded my DocuSign plan to get this payments feature working, and it has been a huge headache from the start. Working with docusign support has been a nightmare, with an ongoing case that has been open for 3 weeks.

We reached out to stripe several weeks ago, and they identified the issue is within Docusign, the way the 3rd party integration is set up. Docusign is using an old API that prevents instant bank verification for ACH. A customer is created incorrectly in docusign, and when transferred to Stripe, payment info on file cannot be charged at all. 

Stripe explained the issue, sent instructions, and I’ve been fighting with docusign support, more so this week because I don’t get timely updates, and if I do they’re vague. They have tried to close my case several times unresolved! At this point we are considering switching to another esig platform.

I’m wondering if enough customers opened cases about this issue, would the engineers at docusign work more quickly to update the stripe integration? It’s been incredibly frustrating to upgrade/pay more for a feature that doesn’t work.

Hi ​@JW2026,
 

We appreciate you reaching out to the Docusign Community, and we apologize for any inconvenience caused by this payment gateway issue. 

To further assist, would you be able to send us a private message with your recent case number and account details? (Account name, Email address, Account ID).

This will allow us to check the progress of the case and follow up accordingly regarding this concern. Please let me know if you have any additional questions in the meantime. We’ll do our best to help.

Best Regards,

Luke | Docusign Community Moderator​​​​​​​