Stripe Gateway not sending Instant bank account Verification

Hi. I have the Stripe gateway configured to accept instant bank account verification, yet every ACH payment put through the gateway gets sent to Stripe with microdeposit verification. I’ve confirmed with Stripe that the account is properly configured for instant verificaiton, and the Docusign gateway config is also configured for that. Using the Docusign UI.

Even after I verify the account information (the customer sent me the 2 microdeposit amounts), when she goes back to the document to pay, there’s an error since there’s no payment amount - see the attached discrepency.

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Adding screenshot of our gateway config

Curious about this one as I am experiencing the same problem. I can process directly through Stripe, but not through Docusign.

Hi @SCJ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Can you provide the error message that you are receiving?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks, At the ACH transfer I am putting a good routing number and account number in.

But then get the following email as soon as I hit submit:

Hi @SCJ,

Would it possible for you to provide the envelope ID?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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