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I have been trying to get the CC information changed and I am still having problems.  I have requested a call from support, which I have yet to receive.  I’ve been doing this for 3 weeks now with no luck.  How can I get someone to call and talk to?  The emails back and forth are very frustrating, as it hasn’t helped yet. Thank you.

Hello ​@Floydsells,

 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

 

I understand you are having issues with changing the credit card information and your recent experience has been less than ideal, and for that, I sincerely apologize. Let me help you with this. 

 

To better assist you, can you please provide me with the following via DM?

Case Number:

Name:

Email linked to the account:

Account number:

Phone number:

Please do not reply here with any Private, Identifiable Information as this is a Public forum.

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

How do I DM? :)

Hello ​@Floydsells,

 

Kindly click my name, and you will see my Profile. Next, hit Send Message. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Floydsells,

 

Thank you for providing the information I requested.

 

I followed up and sent a message to the expert handling your case. Please let me know if you don't get any response within 24 hours. I sincerely apologize for the inconvenience this has caused you. 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks. Very much appreciated.

Hello ​@Floydsells,

You're welcome! I want to confirm if you still need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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