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Hi All - Anyone on here using DocuSign payments with ELAVON?  If so….what Meta Data are you seeing come thru on the Elavon side?   The Transaction ID and Name is what our A/R folks see.   With 30 branches we’d like to minimally see which branch or the the creator of the envelope the payments are for.  This helps us know who to follow up with if needed. 

 

I haven’t had luck with other fields from DocuSign going into Elavon.  Has anyone else?  If so - any advice, screenshots, etc would be most helpful so we can get the info on the Elavon side more visible.

 

Hi @Amalnory,

 

Thank you for reaching out to the Docusign Community.  

Docusign eSignature will only pass the following data by default as part of the transaction to Elavon:

  • Envelope ID.
  • Recipient name.
  • Recipient email.

You may also enable the following fields manually:

  • Item Name.
  • Item Code / SKU.
  • Item Details.
  • Transaction Details.

For more details on this topic, see:

Elavon Payment Gateway

Docusign Payment Fields FAQ

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @Amalnory,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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