Issue with billing plan

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We recently upgraded out plan to be Intermediate API Plan, which should give us access to 100 envelopes per month - however when I log into my account it says im out of envelopes - how would i resolve.

Billing

S

Sonar

Author

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We recently upgraded out plan to be Intermediate API Plan, which should give us access to 100 envelopes per month - however when I log into my account it says im out of envelopes - how would i resolve.

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nathaly.monge

Docusign Employee

Hello @Sonar ,

Welcome to the Docusign Community and thank you for posting your concerns!

Apologies for the late reply.

If you are still in assistance, can you provide a screen shot of the error?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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N

nathaly.monge

Docusign Employee

Hello @Sonar ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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