Hello @jeanneparsons ,
Welcome to the Docusign Community and thank you for posting your concerns!
Apologies for the late reply. I understand you need to pay for your unit but you need to login to Docusign, is that right?
It seems like someone sent you an envelope via Docusign that has a payment field. If so, you can find in the following article on how to pay using a Docusign payment field: How to pay
That is in case the document has such a field, if not please contact the sender for clarification.
Regarding the login issue, when you open the document does it request you to login? Can you provide a screenshot?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
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