Hello @DodiC1 ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are getting these emails, I understand you are suspicious of them as they can be fraudulent emails.

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site. We recommend you do not click on any links from emails that are looking suspicious.

Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting  

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hello @DodiC1 ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I have received three scam PayPal emails through my Docusign account in the past three days. After the first one, I sent a message to your sales team because I couldn’t find another way to report the abuse (since there was no action required from the scammer, the normal links aren’t available). When I click on the document link in Docusign, I can see that each of those three emails were sent to 49 other recipients through your system. 

It would be to everyone’s benefit if the ability to report abuse was right on the document list in our accounts. I’m assuming that since the scam email is coming from Docusign, you have the ability to identify and suspend the accounts that are sending them; but if we don’t have the ability to quickly flag suspicious activity, this abuse will continue to flourish on Docusign and diminish our trust in the service.

Hello @IRSWalker ,

Welcome to the Docusign Community and thank you for posting your concerns!

We apologize for the unfortunate experience. We do invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!