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Determining Billing Responsibility for Multi-Account App Usage


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If I have a production account (A) with an application called X, and another user’s production account (B) grants user consent for app X, then who is responsible for billing if requests? Is it the account under which app X is listed, or the account being impersonated?

2 replies

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Hello ​@dadec,

 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

 

Can you provide more details of what you want to do? For example, what type of billing request scenarios do you mean? If you have an Account Administrator Permission profile ( On your production account, if you see the Admin tab, you are an Administrator ), you can oversee all aspects of billing within DocuSign, such as Review Plan Type and Billing Information, Update Payment Methods, etc. Find Billing FAQs here: Help with Billing | Browse By Topic | DocuSign Support Center

 

I hope I understood and answered your question. 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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Hello ​@dadec,

 

I hope you are doing well.

 

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue. Or if you found my previous response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

 

Let us know if you need further assistance. Thank you!

 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.