Hello @Big Mitten Realtor 
Thank you for reaching out, and welcome to the Docusign Community!
I’m sorry to hear that you’ve had difficulty resolving this billing issue, especially after speaking with several support representatives. I completely understand how frustrating that must be, and I genuinely appreciate your patience as we work to make this right.
To help me look into this further, please send me a private message with the following details:
- Account name
-  Account number in question
- Email address associated with your account
- Case number (if one has already been created)
Once I have this information, I’ll follow up to address your concern appropriately.
 
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like and click "Best Answer"
                
     
                                    
            Hello @Big Mitten Realtor 
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
 
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"