Today I have spent over 3 hours in various tried logging in to access payment methods and pay the bill - no luck, no access. Engaged in several Chats each took over 30-45 mins, made several phone calls - lines were all static, and then another Chat asking for a link to pay my bill! Told there was no link and wanted me to screen shot an earlier/closed chat and send it to them. Are you still in business?
Hello
Thank you for reaching out, and welcome to the Docusign Community!
I’m sorry to hear that you’ve had difficulty resolving this billing issue, especially after speaking with several support representatives. I completely understand how frustrating that must be, and I genuinely appreciate your patience as we work to make this right.
To help me look into this further, please send me a private message with the following details:
Once I have this information, I’ll follow up to address your concern appropriately.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like and click "Best Answer"
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
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Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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