Determining Billing Responsibility for Multi-Account App Usage

Question

If I have a production account (A) with an application called X, and another user’s production account (B) grants user consent for app X, then who is responsible for billing if requests? Is it the account under which app X is listed, or the account being impersonated?

Melanie.Panguito · Answer

Hello ​@dadec,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible.Can you provide more details of what you want to do? For example,what type of billing request scenarios do you mean?If you have an Account Administrator Permission profile ( On your production account, if you see the Admin tab, you are an Administrator ), you canoverseeall aspects of billing within DocuSign, such asReview Plan Type and Billing Information,Update Payment Methods, etc. Find Billing FAQs here:Help with Billing | Browse By Topic | DocuSign Support CenterI hope I understood and answered your question.Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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