Hi @Amatiakash,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to process your payment, but I will share more details about the root cause of the error.

This error is usually triggered when the payment authorization is declined by your bank, the most common causes are:

*The card entered has expired

* Insufficient Funds

*Bank blocking online purchases

More information on this topic can be found, here:

Why am I getting a payment failure?
 

Taking this into consideration, the best course of action would be using a different card, or contacting your bank directly to confirm what is causing the transaction to be declined from their end.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @Amatiakash,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

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