eSignature

Im selecting a document to be signed and as soon as this happens, the previously completed document goes blank. What is happening?

I’m trying to find a Docusign form from a tenant, I can’t. The tenant said she sign it. But why can I not see it??

How does the default envelope expiration days work?It is not working on our DEV environment. UPDATEEnvelopes sent from the docusign site do have the correct expiration.Envelopes sent from the API do not use the default expiration days. Does this need to be set in the code?Thanks for the quick responses!Ron

I created 5 documents, that need to be signed each by the same person. After that I need to save them separately. Can I send those documents in one envelope to the person who needs to sign them all ? And then save the signed documents separately, or do I need to send each document in a separate envelope? 

Under the sign document option I can’t drag files into the box and the only option to upload documents is to use a template?  Any ideas on how to fix? 

Is anybody able to get past the log in error loop? I was unable for several months, then I was shocked to learn that I could create a case about two weeks ago! I emailed back and forth with an actual person but now they have closed my case before it was finished. I am back in the login in error loop: Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.“contact DocuSign Support” is a hyperlink, then I get stuck in the loop again. I have no idea how I was able to get past it last time. I am unable to recreate that access. I have had my account for several years.I’m thinking of opening a case with the Better Business Bureau. I see that several others have opened similar cases but a solution has never been offered.

User A has fully shared access to User BUser B can see and download any documents sent from an internal source for User A as a signer.If User A receives a document from an external source, User A is able to download that document, but User B can’tIs there a setting to fix this or does this seem like a setting from the originator of the document that we do not have control over in our enterprise account?

Hello, Could you please help me? I cannot create custom fields because I do not have the (+) sign next to the custom fields.I have an admin account and I was trying to add through “My Preferences” .But I get error “This Account lacks sufficient permissions to use custom tab.”I added screenshot with the error.Is there any global setting that prevents me from setting up Document Custom Field?  

Hello -  We are working within the developer account currently. I have tried to remove the KBA reqiurement from the signers. When I open the document they are still there. I can only change the KBA to Phone or back to KBA. I have tried to remove it via the ADMIN panel and I am not able to do so either. We have no need to use the KBA. Is there any possible way to remove this in the developer account.  We send out all of our documents via API. Thank you

 Hello Docusign team,Is there a bug in the support platform? I am unable to check case details and receive the message "there was an error completing your request; please contact your administrator for help". This same error is also happening to other users within our company.Please help us resolve this issue.Thanks!  

My account  is suspended as I no longer use it and I refuse to pay for something I won’t use.I go through the pages to cancel with Admin, but it wants me to pay before it lets me cancel. I’ve replied to the invoice thats sent to me to cancel, but nothing happens. How can I get rid of this? I haven’t used it in over a year.Thanks,boni

Note: By default, comments are disabled for an account. To enable comments and manage the settings for them, you must be an administrator with All Administration Capabilities. If the comments option is not available on your account, contact DocuSign customer support to enable the feature.

I’ve created a template which, depending on the situation, needs to be signed by anywhere from 1 to 4 people. Take a case where I need 2 people to sign.So I choose “use template” and then if I only need 2 people to sign, I delete 2 of the signers. It reminds me that the fields for those signers will get removed, which is fine, and then I finalize and send my document.The problem is that even after those 2 people sign, the workflow tracking is still waiting for “the other 2 people” (who I thought I deleted) to sign for the document to complete.What do I need to do differently so I can have a template for up to 4 signers, but be able to use it with less than 4 signers and have the process complete?

Hi AThis is getting to the point of dispair and possible fraud i am starting to think you have automatically set up 200 envelopes/ 2 seats from 19/4/25 to 26 without allowing me to CANCEL / get a refund even though i dont want this service level I NO LONGER need this amount of Envelopes and therefore want to REDUCE the PLAN NOW !!!! and get back the £480 you have taken without my authorityI am getting to the point of looking into a LEGAL action against you now as you are not calling me back (3 days) and also not allowing me to cancel this service ONLINE - its really UNFAIR !!!  i will not need this level of enevlopes in the next 12 months and wish to take out a LESSER plan asap My number is +** **** *** ***Please can somebody in customer support kindly contact me asap   Thanks Dave

I am uploading a pdf onto docusign, the text which I have inserted on the document does not show up.

I can't view my billing history. I tried accessing it from chrome and safari also from different internet connections but no success. Can't contact support since I don't have a plan right now but I need the invoice

Do collaborative fields exist on eSignature essentials Standard plan?Thanks

Over the weekend we received a large number of delivery failures with the X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else received this error? What does it mean? Recipient email addresses all look correct. I did notice that a large majority of the email address were for gmail. I have tried to resent a few but still received the error. Also, during this time period we were able to successfully deliver other envelopes.

I am the DocuSign admin for our company.  One of our users has envelopes that have been completed weeks ago still showing in his Action Required.  Any thoughts?

When I select Log in.  I get a message that states: “An Error has Occurred Make Sure Your Connection is Stable”

I am getting the following error message after making a correction to an email address for a person who should be receiving a document for initials and signatures.  What does this mean? “The API request is forbidden. Request blocked due to excess usage”

Hello Everyone, I have a webform that I created from a template, and its working pretty well. The problem is that when a user is done prefilling the information at the end of the process when they are viewing the form the button on the side says “start” and takes the person through every required field even though the information is already filled in there. Is there a way to either change that to “review” or maybe just have it set to finish if all of the required information is already in there? 

HiI have received a document to sign and tried to sign on the provided field and signed but unfortunately the signature not displayed and  stored and only displayed / and see attached screenshot Please provide me how to solve the issue?Thanks

Hi,I’ve deleted my old signature from Preferences > Signatures, and created a new one. However, when signing documents, the old signature still appears and the new one isn’t selectable.I’ve tried logging out, clearing browser storage, using Incognito mode, and switching devices—but the issue persists.Could you please help me remove the cached signature and enable the new one for use?

Hi! I just published a new YouTube tutorial showing how to use Docusign formula fields to automate totals, calculate prorated rent, and validate data entries.You’ll learn how to:Automatically total fields using quantities Calculate charges based on date ranges (great for leases) Ensure signer inputs fall within required rules (like 100% totals or min/max entries)Watch the full video here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube